German-Speaking Cybersecurity Customer Experts

WhereWeWork; Deutschland; Remote; EUR 30,000 - 50,000; Full time

Benefits offered by this job

Complete support for relocation to Greece

Competitive monthly salary + 2 extra salaries per year

Referral program with bonuses

Health care benefits

Full training by certified instructors

Free online Greek language courses

Job summary

TP Greece is looking for a consultant to assist customers with antivirus software and cybersecurity solutions. This role requires fluency in German and strong problem-solving skills. You will communicate with customers via phone, chat, and email while ensuring customer satisfaction and troubleshooting technical issues.

The position offers competitive salary packages, extensive relocation support to Greece, and opportunities for professional growth. Join a diverse and inclusive team at a certified great place to work.

Qualifications

• Exceptional written and spoken communication skills.
• Familiarity with current anti-malware and firewall products.
• Ability to troubleshoot common PC, Mac, and mobile issues.

Responsibilities

• Communicate with customers via phone, chat & e-mail.
• Troubleshoot technical issues using problem-solving skills.
• Maintain high customer satisfaction.

Skills

Fluency in German

Very good communication skills in English

Problem-solving skills

Soft skills

Job description

Job Overview

TP in Greece collaborates with the leading IT Security Software companies dedicated to protecting your personal data. We invite you to be part of a team that assists customers of antivirus software in finding the solutions they are looking for. If cybersecurity and online safety is your thing, grab this opportunity to join our team and work with the leaders of the industry, while enhancing your resume.

This is your chance to work as a consultant for the world’s top multinational cybersecurity and antivirus providers.

What you will do

• Communicate with customers via phone, chat & e-mail
• Ensure full functionality of the antivirus protection
• Troubleshoot technical issues using your problem‑solving skills
• Track and follow cases to ensure they are closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Log cases on internal systems, while staying up to date with client’s products & services

What you will bring

• Fluency in German
• Very good communication skills in English
• Exceptional written and spoken communication skills, soft skills, and problem‑solving skills
• Empathy and a passion for customer service
• Familiarity with current anti‑malware and firewall products
• Ability to install an operating system and additional necessary software
• Ability to troubleshoot common PC, Mac and mobile issues
• Knowledge of MAC, iOS and Android operating systems
• Knowledge of firewall, antivirus products and security domain
• Knowledgeable in Windows XP to 10 & Mac OS fundamentals
• Base knowledge of networking technologies (TCP/IP, DNS, WLAN)

What we offer

• Complete support to help you relocate to Greece: we cover flight ticket expenses, hotel accommodation, and support with the house searching process (all at no cost)
• Competitive monthly salary + 2 extra salaries per year
• Referral program – bring your friends and receive great bonuses
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth and development opportunities
• Special events and community & social responsibility initiatives
• Free online Greek language courses
• State‑of‑the‑art premises with a great working environment and relaxing break areas
• Work for a great place to work‑certified company that fosters diversity and offers equal opportunities to all, regardless of gender, ethnicity, religion, culture or age

Moreover, this is a great opportunity to advance your career and work for a multinational company by developing strong experience and skills, while representing one of the biggest brands worldwide.