Italian-Speaking Cybersecurity Customer Experts

WhereWeWork; Deutschland; Remote; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Complete support for relocation to Greece

Competitive monthly salary + 2 extra salaries

Referral Program benefits

Health care benefits

Free online Greek language courses

Job summary

TP Greece is seeking a fluent Italian speaker for a Cybersecurity Customer help-desk role to assist customers of antivirus software. You will communicate with customers, troubleshoot technical issues, and maintain high customer satisfaction.

This position includes full relocation support to Greece, a competitive salary with additional bonuses, and numerous professional growth opportunities.

Qualifications

• Fluency in Italian and very good English communication skills.
• Exceptional soft skills and problem-solving abilities.
• Experience with troubleshooting various operating systems.

Responsibilities

• Communicate with customers via phone, chat, and e-mail.
• Ensure full functionality of antivirus protection.
• Troubleshoot technical issues using problem-solving skills.

Skills

Fluency in Italian

Very good communication skills in English

Exceptional written and spoken communication skills

Problem-solving skills

Empathy

Familiarity with current Anti-Malware and Firewall products

Ability to troubleshoot common PC, Mac and mobile issues

Tools

Knowledge of MAC, iOS and Android Operating Systems

Knowledge of Firewall and Antivirus products

Basic knowledge of networking technologies (TCP/IP, DNS, WLAN)

Job description

Job Overview:

Are you a fluent Italian speaker with good computer skills? Join our Cybersecurity Customer help-desk team and help people stay safe online!

TP in Greece collaborates with the leading IT Security Software companies dedicated to protecting your personal data. We invite you to be part of a team that assists customers of antivirus software find the solutions they are looking for. If cybersecurity and online safety is your thing, grab this opportunity to join our team and work with the leaders of the industry, while enhancing your resume.

This is your chance to work as a consultant for the world’s top multinational cybersecurity and antivirus providers.

What you will do:

• Communicate with customers via phone, chat & e-mail
• Ensure full functionality of the antivirus protection
• Troubleshoot technical issues using your problem-solving skills
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Log the cases on internal systems, while getting up to date with client’s products & services.

What you will bring:

• Fluency in Italian
• Very good communication skills in English
• Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
• Empathy and a passion for customer service
• Familiarity with current Anti-Malware and Firewall products
• Ability to install an operating system and install additional necessary software
• Ability to troubleshoot common PC, Mac and mobile issues
• Knowledge of MAC, iOS and Android Operating Systems
• Knowledge of Firewall, Antivirus products and Security domain
• Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
• Base knowledge of networking technologies (TCP/IP, DNS, WLAN)

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• ReferralProgram: Bring a Friend and get up to 3.500 EUR depending on the language
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family of more than 12.000 people from 110+ nationalities.

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