Dutch-Speaking Cybersecurity Customer Experts

WhereWeWork; Deutschland; On-site; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Relocation support

Flight tickets

Hotel accommodation

Greek language courses

Health care

Job summary

WhereWeWork is seeking a fluent Dutch-speaking cybersecurity customer help-desk agent to assist users with antivirus products. You will communicate via phone, chat and email, troubleshoot technical issues, and ensure cases are resolved efficiently while maintaining high customer satisfaction.

The role requires strong English communication, empathy, and a customer-first approach. Relocation support and training are provided to join a multinational cybersecurity environment in Greece.

Qualifications

• Fluency in Dutch is required.
• Very good English communication skills are required.
• Strong customer service mindset and problem-solving skills are essential.
• Empathy and a passion for helping customers are important.

Responsibilities

• Interact with customers by phone, chat and email.
• Troubleshoot antivirus and cybersecurity issues and guide users to solutions.
• Maintain cases and ensure timely closure with high customer satisfaction.
• Log cases in internal systems and stay updated on products and services.

Skills

Dutch

English communication

Customer service

Problem solving

Empathy

Technical troubleshooting

Job description

Job Overview:

Are you a fluent Dutch speaker with good computer skills? Join our Cybersecurity Customer help-desk team and help people stay safe online!

TP in Greece collaborates with the leading IT Security Software companies dedicated to protecting your personal data. We invite you to be part of a team that assists customers of antivirus software find the solutions they are looking for. If cybersecurity and online safety is your thing, grab this opportunity to join our team and work with the leaders of the industry, while enhancing your resume.

This is your chance to work as a consultant for the world’s top multinational cybersecurity and antivirus providers.

What you will do:

• Communicate with customers via phone, chat & e-mail
• Ensure full functionality of the antivirus protection
• Troubleshoot technical issues using your problem-solving skills
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Log the cases on internal systems, while getting up to date with client’s products & services.

What you will bring:

• Fluency in Dutch
• Very good communication skills in English
• Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
• Empathy and a passion for customer service
• Familiarity with current Anti-Malware and Firewall products
• Ability to install an operating system and install additional necessary software
• Ability to troubleshoot common PC, Mac and mobile issues
• Knowledge of MAC, iOS and Android Operating Systems
• Knowledge of Firewall, Antivirus products and Security domain
• Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
• Base knowledge of networking technologies (TCP/IP, DNS, WLAN)

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-))
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth &development opportunities
• Special events as well ascommunity & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for aGreat Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offeringequal opportunitiesto all, regardless of gender, ethnicity, religion, culture or age.

Thinking about relocating and wondering about cost of living in Greece? Get an idea here:

Greece has enviable history and culture, climate and cuisine – and yet, the cost of living is among the lowest in Europe, according to Greek authorities and the EURES network.No wonder Greece is a popular destination for tourists and expats alike.