French-Speaking Cybersecurity Customer Experts

WhereWeWork; Deutschland; Remoto; EUR 30.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation support

Health care benefits

Online Greek language courses

Competitive monthly salary and bonuses

Descrizione del lavoro

TP Greece is seeking a fluent French speaker for a consultant role in their Cybersecurity Customer help-desk team. The position involves communicating with customers, troubleshooting issues, and maintaining antivirus protection. A passion for customer service and good technical skills are essential.

We offer relocation support, competitive salary plus bonuses, health care benefits, and professional growth opportunities. Join us and represent a multinational brand while enhancing your skills in a great work environment.

Competenze

• Fluency in French for communication with customers.
• Exceptional soft skills and a passion for customer service.
• Ability to troubleshoot common PC, Mac, and mobile issues.

Mansioni

• Communicate with customers via phone, chat & email.
• Troubleshoot technical issues using problem-solving skills.
• Maintain high customer satisfaction while representing a major brand.

Conoscenze

Fluency in French

Very good communication skills in English

Empathy

Customer service passion

Problem-solving skills

Strumenti

Windows X OS fundamentals

MAC, iOS, and Android Operating Systems

Networking technologies (TCP/IP, DNS, WLAN)

Anti-Malware and Firewall products

Descrizione del lavoro

Job Overview: Are you a fluent French speaker with good computer skills? Join our Cybersecurity Customer help-desk team and help people stay safe online!

TP in Greece collaborates with the leading IT Security Software companies dedicated to protecting your personal data. We invite you to be part of a team that assists customers of antivirus software to find the solutions they are looking for. If cybersecurity and online safety is your thing, grab this opportunity to join our team and work with the leaders of the industry, while enhancing your resume.

This is your chance to work as a consultant for the world’s top multinational cybersecurity and antivirus providers.

What you will do:

• Communicate with customers via phone, chat & e-mail
• Ensure full functionality of the antivirus protection
• Troubleshoot technical issues using your problem‑solving skills
• Track and follow cases to ensure they are closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Log the cases on internal systems, while staying updated with client’s products & services.

What you will bring:

• Fluency in French
• Very good communication skills in English
• Exceptional written and spoken communication skills, soft skills, as well as problem‑solving skills
• Empathy and a passion for customer service
• Familiarity with current Anti‑Malware and Firewall products
• Ability to install an operating system and install additional necessary software
• Ability to troubleshoot common PC, Mac and mobile issues
• Knowledge of MAC, iOS and Android Operating Systems
• Knowledge of Firewall, Antivirus products and Security domain
• Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
• Base knowledge of networking technologies (TCP/IP, DNS, WLAN)

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process – all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring a Friend and get up to €3.500 depending on the language
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

Moreover, this is a great opportunity to advance your career and work for a multinational company, developing strong experience and skills, while representing one of the biggest brands worldwide.