Support Engineer, Managed Operations

Amazon Jobs; Berlin; Vor Ort; EUR 45.000 - 70.000; Vollzeit

Zusammenfassung

A leading cloud services provider is seeking experienced support engineers in Berlin to join the AWS Managed Operations team. The role focuses on overseeing the launch of the European Sovereign Cloud and improving service operations. Ideal candidates should have a Bachelor's in a related IT field, strong troubleshooting skills in Linux, and experience with AWS services. This opportunity includes relocation support for successful applicants within the EU.

Leistungen

Relocation support

Inclusive company culture

Work-life balance initiatives

Qualifikationen

• National of an EU member state or valid EU work eligibility.
• Knowledge or experience troubleshooting Linux and networking issues.
• Knowledge or experience operating 24x7 high-availability applications.

Aufgaben

• Oversee the launch of the European Sovereign Cloud (ESC) in 2025.
• Collaborate with global AWS teams to improve service availability.
• Resolve incidents and participate in on-call rotations.

Kenntnisse

Fluency in written and spoken English

Troubleshooting Linux and networking issues

Understanding scripts or code

Executing standard operating procedures

Operating services in AWS or other cloud systems

Performance tuning and monitoring

Ausbildung

Bachelor’s degree in computer science or related IT discipline

Tools

AWS services

Infrastructure as Code tools (CDK, CloudFormation, Puppet, etc.)

Jobbeschreibung

Overview

AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in Utility Computing (UC). We are seeking experienced support engineers with a strong background in cloud operations to join the AWS Managed Operations team. You will help build and lead operations and development teams delivering high-availability AWS services (EC2, S3, Dynamo, Lambda, and Bedrock) for EU customers.

Responsibilities include overseeing the launch of the ESC in 2025, collaborating with global AWS teams, and shaping the evolution of AWS services and technology. A typical day involves working with technology leaders, improving day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC.

The overarching goal is to deliver scalable services and provide a high-availability experience for EU customers. If you are an experienced professional seeking a challenging and impactful opportunity, join us in building a best-in-class development engineering and operations team aligned with AWS’ commitment to customer satisfaction and continual innovation.

What is AWS UC and ESC

European Sovereign Cloud (ESC) is part of AWS Utility Computing (UC). AWS UC provides innovations from foundational services such as Amazon S3 and EC2 to new product innovations that differentiate AWS services. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services. Within AWS UC, Amazon Managed Operations engineers engage with customers who require specialized security solutions for cloud services.

Day in the life

You’ll typically resolve less time-sensitive issues for software systems in your team’s care while continuously improving services, procedures, documentation, and tools. When SOPs are unclear, you’ll use judgment on escalation versus deep-dive learning. You’ll be the go-to person for keeping systems running efficiently.

You may occasionally participate in on-call rotations to resolve incidents outside of business hours.

Eligibility requirements

• Fluency in written and spoken English is required.
• Employees must be a resident in the EU to operate the AWS European Sovereign Cloud.
• Amazon will provide relocation support for successful applicants relocating within the European Union.
• Employees will participate in an on-call rota.

About the team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications, we encourage you to apply. If your career is just starting or follows a non-traditional path, don’t let it stop you from applying.

Why AWS

AWS is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate. Our broad customer base includes startups and Global 500 companies.

Work/Life Balance and Inclusive Culture

We value work-life harmony and strive for flexibility. Our employee-led and company-sponsored groups promote inclusion and collaboration. Our ongoing innovation is fueled by diverse perspectives and bold ideas.

Mentorship & Career Growth

We strive to raise our performance bar and provide knowledge-sharing, mentorship, and career-advancing resources to help you develop professionally.

Qualifications (selected)

• National of an EU member state or valid EU work eligibility.
• Bachelor’s degree in computer science or a related IT discipline, or equivalent industry experience.
• Knowledge or experience troubleshooting Linux and networking issues to diagnose and resolve performance, reliability, and availability problems.
• Ability to read scripts or code with comments to understand expected operation.
• Ability to execute standard operating procedures and follow operational best practices.
• Knowledge or experience operating services in AWS or other cloud systems, and Infrastructure as Code (e.g., CDK, CloudFormation, Puppet, Chef, Ansible, or similar).
• Knowledge or experience operating 24x7 high-availability, distributed software applications; performance tuning and monitoring (e.g., CloudWatch, Datadog, Grafana, Elastic or similar).

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