Staff System Administrator (Germany)

ServiceNow; Düsseldorf; Vor Ort; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

A technology services company in Düsseldorf is looking for an experienced systems administrator to manage Linux-based systems and improve operational efficiencies through automation. Candidates must have 6+ years of experience and a strong background in database management. This role requires fluency in German and English. A flexible work model is available.

Qualifikationen

• 6+ years’ experience building and maintaining Linux-based systems.
• Strong experience with database/system performance analysis and optimization.
• Familiarity with networking and storage concepts.

Aufgaben

• Provide sustainable resolution to infrastructure issues.
• Develop tools in Python, Bash, or JavaScript.
• Drive large-scale automation projects enhancements.

Kenntnisse

Linux systems management

Database technologies

Problem-solving

Capacity management

Bash scripting

Cloud infrastructure

Networking concepts

Collaboration

Fluent in German and English

Jobbeschreibung

Overview

Working closely with the Global ServiceNow Team, they will help deliver seamless operational support to German customers. They ensure a stable, secure, and scalable infrastructure aligned with evolving business needs.

Responsibilities

• Provide relief and sustainable resolution to issues within our infrastructure
• Develop tools in Python, Bash, and/or JavaScript to replace manual work and improve customer maintenance experience
• Drive enhancements and bugfixes for large-scale automation projects such as patching, provisioning, and kickstart domains
• Design and implement procedures to accomplish maintenances where automation and tooling cannot drive resolution of root causes with internal team members
• Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing
• Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation
• Participate in escalations and Root Cause Analysis of issues
• Troubleshoot database backup and restore failures as well as perform database migrations
• Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more

Qualifications

• 6+ years’ experience building and maintaining Linux-based systems
• Substantial experience working on systems which deal with relational database technologies: MariaDB, Oracle, or PostgreSQL
• Strong problem-solving and critical thinking skills
• Investigate and discover on your own, being self-driven and accountable
• Strong experience with database/system performance analysis, capacity sizing and optimization
• Understanding of operating a service or platform in the public or private cloud, including data centers, systems, networks, web applications, and relational databases
• Background in systems architecture and/or engineering; understanding of hardware, OS, virtualization, application, database, web and application servers; prior experience in software development, release management, and managing large-scale server infrastructure is highly desirable
• Familiarity with networking and storage concepts such as routing, IP networking, DNS, load-balancers, and block/file storage
• Comfort designing, authoring, testing, and debugging code in Bash, Python, Ruby, or Perl
• Solid understanding of database replication/high availability, storage engines, performance benchmarking, and capacity management
• Familiarity with virtualization and cloud infrastructure technologies
• Excellent communication skills and ability to work in a collaborative team environment
• Fluent in German and English (written and verbal)
• Ability to work on-call if required
• Ability to travel to customer sites in Germany

Due to the nature of the role and regulatory requirements for this role, only candidates who are German or EU citizens can be considered.

Work Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

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Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.