Staff System Administrator

ServiceNow; München; Vor Ort; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

A leading cloud service provider is seeking a professional to ensure seamless operational support for German customers. The ideal candidate will have extensive experience in Linux systems, relational databases, and automation, with fluency in German and English. Responsibilities include troubleshooting, developing maintenance tools, and driving enhancements for infrastructure services. This role may require occasional travel within Germany.

Qualifikationen

• 6+ years’ experience building and maintaining Linux-based systems.
• Experience with relational database technologies.
• Strong experience with database/system performance analysis.

Aufgaben

• Provide relief and resolution to infrastructure issues.
• Develop tools in Python, bash, or JavaScript.
• Drive automation projects for infrastructure maintenance.

Kenntnisse

Linux-based systems maintenance

Database performance analysis

Problem-solving skills

Self-driven and accountable

Fluent in German

Fluent in English

Tools

MariaDB

Oracle

PostgreSQL

Python

Bash

Jobbeschreibung

Job Description

Overview

Working closely with the Global ServiceNow Team, they will help deliver seamless operational support to German customers. They ensure a stable, secure, and scalable infrastructure aligned with evolving business needs.

Responsibilities

• They provide relief and sustainable resolution to issues within our infrastructure
• Develop tools in Python, bash, and / or JavaScript to replace manual work and improve customer maintenance experience.
• Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains.
• Design and implement procedure to accomplish maintenances where automation and tooling cannotdrive resolution of root causes with internal team members.
• Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing.
• Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
• Participate in escalations and Root Cause Analysis of issues.
• Troubleshoot database backup and restore failures as well as perform database migrations.
• Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and mo

Qualifications

To be successful in this role you have :

• 6+ years’ experience building and maintaining Linux-based systems
• Substantial experienceworking on systems which deal with one (or more) Relational Database technologies : MariaDB, OracleorPostgreSQL.
• Strong problem-solvingand critical thinking skills.
• Investigate and discover on your own, being self-driven and accountable.
• Strong experience with database / system performance analysis, capacity sizing and optimization
• An in-depth understanding of the technology associated with operating a service or platform in the public or private cloud, includingdata centers, systems, networks, web applications, and relational databases.
• Strong background in systems architecture and / or engineering, an understanding of the components of software infrastructure, including hardware platforms, OS, virtualization, application, database, web and application servers. Prior experience in software development / engineering, release management / develops and managing large-scale server infrastructure is highly desirable.
• Familiarity with networkingand storageconcepts such asrouting,IP networking,DNS,load-balancers, blockand file storage, etc.
• Is comfortable designing, authoring, testing, and debugging code in a popular systems languages : Bash, Python, Ruby, Perl.
• Solid understanding of database replication / high availability, storage engines, system performance and benchmarking, performance analysis and capacity management
• Familiarity with virtualization and cloud infrastructure technologies.
• Candidate must have excellent communication skills and work well in a collaborative team environment.
• Fluent in German and English (written and verbal).
• Ability to work on-calls if required .
• Ability to travel to our customer site in Germany.

Due to the nature of the role and regulatory requirements for this role, only candidates who are German or EU citizens can be considered.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.