Specialist Claim Management & Logistics Costs Accounting (m/w/d)

Freudenberg; Hamburg; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in the industrial sector is seeking a Claims Management Specialist to handle supplier errors and customer complaints. The role involves close collaboration with various departments, process optimization, and internal training. The ideal candidate will have a strong background in SAP and excellent communication skills. Join us to make a significant impact in a diverse and inclusive environment.

Qualifikationen

• Several years of experience in complaints or claims management.
• Excellent knowledge of SAP modules (MM, QM, SD).

Aufgaben

• Recording and evaluating costs from supplier errors.
• Implementing supplier penalties and coordinating returns.
• Reviewing and posting invoices in accounts payable.

Kenntnisse

Communication

Process Optimization

Digitalization Skills

Ausbildung

Commercial or Technical Studies

Tools

SAP

MS Office

Jobbeschreibung

Working at Freudenberg: We will wow your world!

Responsibilities:

• Recording, evaluating, and passing on all costs resulting from supplier errors (quality/logistics)
• Implementing and documenting supplier penalties and coordinating returns to suppliers
• Creating and tracking objections and claiming costs in connection with customer complaints against suppliers
• Processing returns and customer audit reports in collaboration with the relevant departments
• Reviewing and posting invoices in accounts payable and accounts receivable
• Maintaining and using relevant SAP modules for the transparent handling of all claim processes
• Identifying and implementing process optimizations and creating corresponding procedural instructions
• Conducting internal training for the introduction of new or modified processes
• Working closely with the Quality, Logistics, Production, and Purchasing departments

Qualifications:

• Completed commercial or technical studies or comparable qualification
• Several years of experience in complaints or claims management, ideally in an industrial environment
• Excellent knowledge of SAP (e.g., MM, QM, SD) and accounting
• Strong process and digitalization skills
• Structured, solution-oriented approach with a high level of personal responsibility
• Excellent communication skills, both internally and externally
• Confident in MS Office (especially Excel)

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

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