Spanish-Speaking Customer Experts for an Electronics Leader

WhereWeWork; Deutschland; Teletrabalho; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Competitive monthly salary + 2 extra salaries per year

Referral Program with bonuses

Health care benefits

Full training by certified instructors

Free online Greek language courses

Resumo da oferta

TP Greece is seeking a Customer Service Representative to join our team in Greece, supporting customers for a leading multinational electronics company. This role requires fluency in Spanish and involves responding to inquiries via e-mail, chat, and phone while providing guidance for device usage.

Benefits include competitive salaries, relocation support, and health care benefits. The company emphasizes professional growth and a diverse workplace, ensuring all employees feel valued and supported.

Qualificações

• Fluency in Spanish is essential for customer support.
• Excellent writing skills to communicate effectively.
• Good command of English necessary for communication.

Responsabilidades

• Respond to customers’ inquiries via e-mail, chat & phone.
• Guide customers in using their newly purchased devices.
• Develop supportive relationships with colleagues and management.

Conhecimentos

Fluency in Spanish

Excellent writing skills

Good command of English

Soft skills & politeness

Technically adept

Capability of multitasking

Descrição da oferta de emprego

Job Overview:

Join our Customer Experts team, work in Greece for a leading Electronics Brand and boost your professional development

Take advantage of your Spanish language skills! As a Customer Service Representative in our Spanish customer support team, you will be supporting customers of a leading multinational electronics company.

Whether you are looking for personal development, learning & career opportunities, cultural discovery or simply a lifetime experience, you will find it there. You would be receiving top-class training from one the biggest brands in the world and boost your professional development. You would be working for a Great Place of Work awarded Company whose main mission is to deliver exceptional customer experience all over the world.

Your responsibilities:

• Responding to customers’ inquiries via e-mail, chat & phone
• Providing how-to-use steps for their newly bought devices and guiding them to arrange a repair if needed.
• Work effectively as part of a team, developing effective and supportive relationships with colleagues and management
• Be positive & proactive and have a desire for applying continuous improvement processes
• Provide and maintain a strong, professional relationship with all customers and always show empathy
• Strive towards customers retention and loyalty, fully supporting the customers to achieve a successful outcome to their inquiry

Job requirements:

• Fluency in Spanish
• Excellent writing skills
• Good command of English
• Soft skills & politeness
• Technically adept (know your way around Windows, shortcuts, basic troubleshooting)
• Capability of multitasking

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation support with the house searching process (all at no cost to you-)))
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.