Dutch-Speaking Customer Experts for an Electronics Leader

WhereWeWork; Deutschland; Híbrido; EUR 28 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support covering flight and accommodation

Competitive monthly salary with extra bonuses

Referral Program bonuses

Health care benefits

Full training by certified instructors

Professional growth opportunities

Community & social responsibility initiatives

Free online Greek language courses

Great working environment with modern facilities

Resumo da oferta

TP Greece is looking for a Customer Service Representative to join its Dutch support team in Greece. The ideal candidate will leverage their Dutch language skills to assist customers of a leading multinational electronics company.

Responsibilities include responding to inquiries via email, chat, and phone, providing guidance on product usage, and ensuring exceptional customer experiences. The company offers comprehensive relocation support, competitive salaries with extra bonuses, health care benefits, and opportunities for professional growth.

Qualificações

• Fluency in Dutch is essential for the role.
• Excellent writing skills for customer communication.
• Good command of English required for support tasks.
• Soft skills and politeness are crucial for customer interactions.
• Technical skills for troubleshooting basic issues needed.
• Ability to multitask in a fast-paced environment.

Responsabilidades

• Respond to customer inquiries via e-mail, chat & phone.
• Guide customers on product usage and repairs.
• Build effective relationships with colleagues.
• Demonstrate positivity and a desire for improvement.
• Maintain professional relationships with customers.
• Support customer retention and loyalty initiatives.

Conhecimentos

Fluency in Dutch

Excellent writing skills

Good command of English

Soft skills & politeness

Technically adept

Capability of multitasking

Descrição da oferta de emprego

Job Overview:

Join our Customer Experts team, work in Greece for a leading Electronics Brand and boost your professional development

Take advantage of your Dutch language skills! As a Customer Service Representative in our Dutch customer support team, you will be supporting customers of a leading multinational electronics company. Whether you are looking for personal development, learning & career opportunities, cultural discovery or simply a lifetime experience, you will find it there. You would be receiving top-class training from one the biggest brands in the world and boost your professional development. You would be working for a Great Place of Work awarded Company whose main mission is to deliver exceptional customer experience all over the world.

Your responsibilities:

• Responding to customers’ inquiries via e-mail, chat & phone
• Providing how-to-use steps for their newly bought devices, and guiding them to arrange a repair if needed.
• Work effectively as part of a team, developing effective and supportive relationships with colleagues and management
• Be positive & proactive and have a desire for applying continuous improvement processes
• Provide and maintain a strong, professional relationship with all customers and always show empathy
• Strive towards customers retention and loyalty, fully supporting the customers to achieve a successful outcome to their inquiry

Job requirements:

• Fluency in Dutch
• Excellent writing skills
• Good command of English
• Soft skills & politeness
• Technically adept (know your way around Windows, shortcuts, basic troubleshooting)
• Capability of multitasking

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring a Friend and get up to €3.500 depending on the language
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. For these reasons, we invite you to join our big family.