French-Speaking Customer Experts for an Electronics Leader

WhereWeWork; Deutschland; Remote; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Relocation support including flight tickets and accommodation

Competitive monthly salary + 2 extra salaries per year

Health care benefits and discounts

Full training by certified instructors

Free online Greek language courses

Job summary

TP Greece is seeking a Customer Service Representative fluent in French to join their customer support team for a leading multinational electronics company. In this role, you will respond to customer inquiries through e-mail, chat, and phone, while providing guidance on device usage and fostering positive customer relationships.

The position offers excellent training opportunities, relocation support to Greece, and a competitive salary with additional benefits. This is a great chance to advance your career in a supportive, diverse environment.

Qualifications

• Fluency in French is essential.
• Good command of English is necessary.
• Soft skills and politeness are crucial for customer interactions.
• Technically adept with Windows and basic troubleshooting skills.
• Ability to multitask effectively in a fast-paced environment.

Responsibilities

• Responding to customers' inquiries via e-mail, chat & phone.
• Providing guidance on how to use devices.
• Developing supportive relationships with customers and colleagues.
• Maintaining strong professional relationships with all customers.
• Striving towards customer retention and loyalty.

Skills

Fluency in French

Good command of English

Soft skills & politeness

Technically adept

Capability of multitasking

Job description

Job Overview

Take advantage of your French language skills! As a Customer Service Representative in our customer support team, you will be supporting customers of a leading multinational electronics company.

Whether you are looking for personal development, learning & career opportunities, cultural discovery or simply a lifetime experience, you will find it there. You would be receiving top-class training from one the biggest brands in the world and boost your professional development.

Your responsibilities

• Responding to customers’ inquiries via e-mail, chat & phone
• Providing how-to-use steps for their newly bought devices and guiding them to arrange a repair if needed.
• Work effectively as part of a team, developing effective and supportive relationships with colleagues and management
• Be positive & proactive and have a desire for applying continuous improvement processes
• Provide and maintain a strong, professional relationship with all customers and always show empathy
• Strive towards customers retention and loyalty, fully supporting the customers to achieve a successful outcome to their inquiry

Job requirements

• Fluency in French
• Good command of English
• Soft skills & politeness
• Technically adept (know your way around Windows, shortcuts, basic troubleshooting)
• Capability of multitasking

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you-))
• Competitive monthly salary + 2 extra salaries per year
• ReferralProgram: Bring a Friend and earn
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.

Key Takeaways

• Join our French speaking Customer Experts team in Greece for a leading multinational electronics company.
• Responsibilities include responding to customer inquiries, providing guidance on devices, and fostering positive relationships.
• Fluency in French and good English skills are required, along with soft skills and technical aptitude.
• We offer relocation support, competitive salary, training, health benefits, and career development opportunities.
• This position represents an excellent chance to advance your career in a diverse, Great Place to Work-certified company.