English-Speaking Customer Experts for an Electronics Leader

WhereWeWork; Deutschland; Híbrido; EUR 22 320 - 27 900; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Complete support for relocation to Greece

Competitive monthly salary + bonuses

Health care benefits and discounts

Full training by certified instructors

Professional growth opportunities

Free online Greek language courses

State of the art premises

Special events and community initiatives

Resumo da oferta

TP Greece is seeking a Customer Service Representative to join their team in Greece, supporting customers of a leading multinational electronics company. The role offers comprehensive training and a competitive salary, complemented by bonus opportunities and relocation support.

Candidates should be fluent in English and possess excellent communication skills. The position provides a vibrant work environment along with development opportunities with a focus on diversity.

Qualificações

• Fluency in English required.
• Strong writing and communication skills.
• Polite and supportive attitude necessary.
• Technical knowledge of Windows and troubleshooting preferred.
• Multitasking capabilities important.

Responsabilidades

• Responding to customers' inquiries via e-mail, chat & phone.
• Providing usage steps and repair guidance for devices.
• Developing supportive relationships with colleagues and management.
• Applying continuous improvement processes.
• Maintaining professional relationships and showing empathy.
• Supporting customer retention and loyalty.

Conhecimentos

Fluency in English

Excellent writing skills

Soft skills & politeness

Technically adept

Capability of multitasking

Descrição da oferta de emprego

Job Overview:

Join our Customer Experts team, work in Greece for a leading Electronics Brand and boost your professional development

Take advantage of your English language skills! As a Customer Service Representative in our customer support team, you will be supporting customers of a leading multinational electronics company.

Whether you are looking for personal development, learning & career opportunities, cultural discovery or simply a lifetime experience, you will find it there. You would be receiving top-class training from one of the biggest brands in the world and boost your professional development. You would be working for a Great Place of Work awarded Company whose main mission is to deliver exceptional customer experience all over the world.

Your responsibilities:

• Responding to customers’ inquiries via e-mail, chat & phone
• Providing how-to-use steps for their newly bought devices, and guiding them to arrange a repair if needed.
• Work effectively as part of a team, developing effective and supportive relationships with colleagues and management
• Be positive & proactive and have a desire for applying continuous improvement processes
• Provide and maintain a strong, professional relationship with all customers and always show empathy
• Strive towards customers retention and loyalty, fully supporting the customers to achieve a successful outcome to their inquiry

Job requirements:

• Fluency in English
• Excellent writing skills
• Soft skills & politeness
• Technically adept (know your way around Windows, shortcuts, basic troubleshooting)
• Capability of multitasking

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring a Friend and get up to €3.000 depending on the language
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equalopportunities to all, regardless of gender, ethnicity, religion, culture, or ageity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, we invite you to join our big family of more than 11.500 people from 109 nationalities.