German-Speaking Customer Experts for an Electronics Leader

WhereWeWork; Deutschland; Hybrid; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Complete relocation support

Competitive salary with bonuses

Health care benefits

Free online Greek language courses

Training by certified instructors

Job summary

TP Greece is looking for a Customer Service Representative fluent in German to join their Customer Experts team. This role, based in Greece, involves providing exceptional support to customers of a leading multinational electronics brand.

You will engage with customers via e-mail, chat, and phone, helping them with inquiries and guiding them effectively. The position offers a competitive salary, extensive training, and support for relocation expenses.

Join a company recognized for its diversity and great workplace culture, while advancing your career in a vibrant environment.

Qualifications

• Fluency in German is essential.
• Strong writing skills are required for customer communication.
• Good English skills for effective teamwork.
• Politeness and soft skills are critical.
• Technical proficiency with basic troubleshooting is needed.
• Ability to multitask effectively.

Responsibilities

• Respond to customer inquiries via e-mail, chat, and phone.
• Guide customers on using new devices and arrange repairs.
• Develop supportive relationships with colleagues and management.
• Maintain a professional relationship with customers.
• Support customer retention and loyalty.

Skills

Fluency in German

Excellent writing skills

Good command of English

Soft skills & politeness

Technically adept

Capability of multitasking

Job description

Job Overview:

Join our Customer Experts team, work in Greece for a leading Electronics Brand and boost your professional development

Take advantage of your German language skills! As a Customer Service Representative in our customer support team, you will be supporting customers of a leading multinational electronics company.

Whether you are looking for personal development, learning & career opportunities, cultural discovery or simply a lifetime experience, you will find it there. You would be receiving top-class training from one the biggest brands in the world and boost your professional development. You would be working for a Great Place of Work awarded Company whose main mission is to deliver exceptional customer experience all over the world.

Your responsibilities:

• Responding to customers’ inquiries via e-mail, chat & phone
• Providing how-to-use steps for their newly bought devices and guiding them to arrange a repair if needed.
• Work effectively as part of a team, developing effective and supportive relationships with colleagues and management
• Be positive & proactive and have a desire for applying continuous improvement processes
• Provide and maintain a strong, professional relationship with all customers and always show empathy
• Strive towards customers retention and loyalty, fully supporting the customers to achieve a successful outcome to their inquiry

Job requirements:

• Fluency in German
• Excellent writing skills
• Good command of English
• Soft skills & politeness
• Technically adept (know your way around Windows, shortcuts, basic troubleshooting)
• Capability of multitasking

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• ReferralProgram: Bring a Friend and get up to €3.500 depending on the language
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.