German-Speaking Customer Experts for an Electronics Leader

TP Greece; Deutschland; Vor Ort; EUR 25.000 - 35.000; Vollzeit

Benefits dieser Stelle

Complete relocation support

Competitive salary with bonuses

Health care benefits

Free online Greek language courses

Training by certified instructors

Zusammenfassung

TP Greece is looking for a Customer Service Representative fluent in German to join their Customer Experts team. This role, based in Greece, involves providing exceptional support to customers of a leading multinational electronics brand.

You will engage with customers via e-mail, chat, and phone, helping them with inquiries and guiding them effectively. The position offers a competitive salary, extensive training, and support for relocation expenses.

Join a company recognized for its diversity and great workplace culture, while advancing your career in a vibrant environment.

Qualifikationen

• Fluency in German is essential.
• Strong writing skills are required for customer communication.
• Good English skills for effective teamwork.
• Politeness and soft skills are critical.
• Technical proficiency with basic troubleshooting is needed.
• Ability to multitask effectively.

Aufgaben

• Respond to customer inquiries via e-mail, chat, and phone.
• Guide customers on using new devices and arrange repairs.
• Develop supportive relationships with colleagues and management.
• Maintain a professional relationship with customers.
• Support customer retention and loyalty.

Kenntnisse

Fluency in German

Excellent writing skills

Good command of English

Soft skills & politeness

Technically adept

Capability of multitasking

Jobbeschreibung

Job Overview:

Join our Customer Experts team, work in Greece for a leading Electronics Brand and boost your professional development

Take advantage of your German language skills! As a Customer Service Representative in our customer support team, you will be supporting customers of a leading multinational electronics company.

Whether you are looking for personal development, learning & career opportunities, cultural discovery or simply a lifetime experience, you will find it there. You would be receiving top-class training from one the biggest brands in the world and boost your professional development. You would be working for a Great Place of Work awarded Company whose main mission is to deliver exceptional customer experience all over the world.

Your responsibilities:

• Responding to customers’ inquiries via e-mail, chat & phone
• Providing how-to-use steps for their newly bought devices and guiding them to arrange a repair if needed.
• Work effectively as part of a team, developing effective and supportive relationships with colleagues and management
• Be positive & proactive and have a desire for applying continuous improvement processes
• Provide and maintain a strong, professional relationship with all customers and always show empathy
• Strive towards customers retention and loyalty, fully supporting the customers to achieve a successful outcome to their inquiry

Job requirements:

• Fluency in German
• Excellent writing skills
• Good command of English
• Soft skills & politeness
• Technically adept (know your way around Windows, shortcuts, basic troubleshooting)
• Capability of multitasking

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• ReferralProgram: Bring a Friend and get up to €3.500 depending on the language
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.