Italian-Speaking Customer Experts for an Electronics Leader

WhereWeWork; Deutschland; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support including flight tickets and accommodation

Competitive salary + bonuses

Health care benefits

Free online Greek language courses

Professional development opportunities

Community responsibility initiatives

Resumo da oferta

TP Greece is seeking a Customer Service Representative to join our team supporting a multinational electronics company. This role requires fluency in Italian and offers competitive salaries, relocation support, and comprehensive training.

You will handle customer inquiries across multiple channels, guiding them on product use and maintaining positive relationships. The company values diversity and offers numerous benefits, including health care and professional growth opportunities.

Qualificações

• Fluency in Italian is essential for communicating with customers.
• Strong writing skills to handle inquiries professionally.
• Good command of English for effective communication.

Responsabilidades

• Respond to customers’ inquiries via e-mail, chat & phone.
• Guide customers on using their new devices.
• Develop positive relationships with colleagues and customers.
• Aim for customer retention and loyalty.

Conhecimentos

Fluency in Italian

Excellent writing skills

Good command of English

Soft skills & politeness

Technically adept (Windows)

Capability of multitasking

Descrição da oferta de emprego

Job Overview:

Join our Customer Experts team, work in Greece for a leading Electronics Brand and boost your professional development

Take advantage of your Italian language skills! As a Customer Service Representative in our customer support team, you will be supporting customers of a leading multinational electronics company.

Whether you are looking for personal development, learning & career opportunities, cultural discovery or simply a lifetime experience, you will find it there. You would be receiving top-class training from one the biggest brands in the world and boost your professional development. You would be working for a Great Place of Work awarded Company whose main mission is to deliver exceptional customer experience all over the world.

Your responsibilities:

• Responding to customers’ inquiries via e-mail, chat & phone
• Providing how-to-use steps for their newly bought devices, and guiding them to arrange a repair if needed.
• Work effectively as part of a team, developing effective and supportive relationships with colleagues and management
• Be positive & proactive and have a desire for applying continuous improvement processes
• Provide and maintain a strong, professional relationship with all customers and always show empathy
• Strive towards customers retention and loyalty, fully supporting the customers to achieve a successful outcome to their inquiry

Job requirements:

• Fluency in Italian
• Excellent writing skills
• Good command of English
• Soft skills & politeness
• Technically adept (know your way around Windows, shortcuts, basic troubleshooting)
• Capability of multitasking

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-))
• Competitive monthly salary + 2 extra salaries per year
• ReferralProgram: Bring a Friend and get up to €3,500 depending on the language
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.