Portuguese-Speaking Customer Experts for Leading Electronics Brand

WhereWeWork; Deutschland; Remote; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Flight tickets expenses covered

Competitive monthly salary + 2 extra salaries per year

Referral Program with bonuses

Health care benefits

Full training by certified instructors

Professional growth opportunities

Free online Greek language courses

Great working environment

Job summary

TP Greece is looking for a Customer Service Representative to join our Customer Experts team in Greece. You will support customers of a leading multinational electronics company by handling inquiries via e-mail, chat, and phone.

This rewarding role requires fluency in Portuguese and excellent writing skills, along with a good command of English. We offer comprehensive relocation support, a competitive salary, and opportunities for professional growth. Join us to be part of a Great Place to Work-certified company that values diversity.

Qualifications

• Fluency in Portuguese is essential.
• Excellent writing skills are mandatory.
• Good command of English is required.
• Must possess soft skills and politeness.
• Technical capability to troubleshoot using Windows.
• Ability to multitask effectively.

Responsibilities

• Respond to customer inquiries via e-mail, chat, and phone.
• Guide customers regarding their newly bought devices and repairs.
• Build supportive relationships with colleagues and management.
• Maintain a positive and proactive attitude.
• Support customer retention and loyalty.

Skills

Fluency in Portuguese

Excellent writing skills

Good command of English

Technical skills (Windows, troubleshooting)

Soft skills & politeness

Multitasking ability

Job description

Job Overview:

Join our Customer Experts team, work in Greece for a leading Electronics Brand and boost your professional development.

Take advantage of your Portuguese language skills! As a Customer Service Representative in our customer support team, you will support customers of a leading multinational electronics company.

Whether you are looking for personal development, learning & career opportunities, cultural discovery or simply a lifetime experience, you will find it there. You would be receiving top-class training from one of the biggest brands in the world and boost your professional development.

Your responsibilities:

• Responding to customers’ inquiries via e-mail, chat & phone
• Providing how-to-use steps for their newly bought devices and guiding them to arrange a repair if needed.
• Work effectively as part of a team, developing effective and supportive relationships with colleagues and management
• Be positive & proactive and have a desire for applying continuous improvement processes
• Provide and maintain a strong, professional relationship with all customers and always show empathy
• Strive towards customers retention and loyalty, fully supporting the customers to achieve a successful outcome to their inquiry

Job requirements:

• Fluency in Portuguese
• Excellent writing skills
• Good command of English
• Soft skills & politeness
• Technically adept (know your way around Windows, shortcuts, basic troubleshooting)
• Capability of multitasking

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation - all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring a Friend and get up to €3,500 depending on the language
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Key Takeaways

• Join our Customer Experts team and support customers for a leading multinational electronics company in Greece.
• Fluency in Portuguese and good command of English are required along with excellent writing skills and multitasking ability.
• The role includes responding to customer inquiries and building strong customer relationships to ensure loyalty.
• We offer relocation support, a competitive salary, full training, and professional growth opportunities.
• This position allows you to work for a Great Place to Work-certified company that values diversity and provides equal opportunities.