Solution Customer Success Manager (S-CSM) for the Finance and Spend Management Solutions (f/m/d)

SAP SE; Walldorf; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading software company is looking for a Solution Customer Success Manager for their Finance and Spend Management Solutions in Walldorf, Germany. The role involves building executive relationships, identifying opportunities for SAP solutions, and managing customer situations to drive renewals. Candidates should have over three years of experience with cloud software, a strong executive presence, and excellent communication skills in both English and German. This position emphasizes personal development within a diverse and inclusive work culture.

Leistungen

Health and wellbeing benefits

Continuous learning and skills growth

Flexible working models

Qualifikationen

• 3+ years of experience with cloud software solutions and delivery models.
• Deep knowledge of business models and strategies.
• Expert level buying center domain expertise.

Aufgaben

• Build executive relationships and earn trusted advisor status.
• Identify sales leads and support expansion efforts.
• Drive renewals and upsells of subscription-based solutions.

Kenntnisse

Executive presence

Relationship building

Conflict resolution

Cloud software experience

Verbal communication

Non-verbal communication

Program management

Project governance

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

Solution Customer Success Manager (S-CSM) for the Finance and Spend Management Solutions (f/m/d)

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll do:

• Build deep executive relationships and earn trusted advisor status with customers
• Identify new opportunities for customers to leverage new or expanded SAP solutions
• Mitigate churn and manage renewals of SAP solutions/services
• Identify sales leads and support sales in expansion and upsell efforts
• Manage through crisis and de-escalate customer situations
• Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions

What you bring:

• Strong executive presence and relationship building skills
• Deep knowledge of business models, strategies, and line of business processes
• Proven ability to handle difficult customer situations and discuss complex issues with customer executives
• 3+ years experience with cloud software solutions and delivery models
• Expert level buying center/Lines of Business domain expertise
• Ability to apply risk-mitigation strategies to customer situations
• Knowledge of SAP solutions portfolio and the business processes they enable
• Some technical understanding for assigned solution area to address technical issues with customers
• Bachelor's degree or equivalent required
• Experience in business software
• Knowledge of SAAS and IAAS processes
• Strong program/project management and governance skills
• Relationship-driven mindset with excellent verbal and non-verbal communication skills
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
• S/4HANA and /or oCFO background desired

Language:

• Fluent in English and German

Meet your team: You will work closely with SAP MU leadership, account teams, industry teams, and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery.

Bring out your best. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion. SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail].