ServiceNow ITOM Product Manager

Hispanic Alliance for Career Enhancement; Remote; EUR 90.000 - 243.000; Vollzeit

Zusammenfassung

A leading health solutions company in Germany is seeking an experienced professional to manage their ServiceNow ITOM initiatives. This role requires a strong background in ITOM management, with responsibilities including governance, collaboration with technology partners, and ongoing system improvements. The ideal candidate should possess over 7 years in ServiceNow development and a history of successful project management. If you have a passion for transforming healthcare with technology, we want to hear from you.

Leistungen

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

Flexible work schedules

Tuition assistance

Qualifikationen

• 7+ years managing ServiceNow development specializing in ITOM.
• 5+ years in product manager/Product owner roles for ServiceNow initiatives.
• Experience with hands-on MID-server configuration.

Aufgaben

• Lead the technical governance and delivery of ServiceNow ITOM.
• Partner with stakeholders on improving the configuration management database.
• Ensure compliance with security and best practices.

Kenntnisse

ServiceNow ITOM Management

Agile Methodology

ITIL Problem Management

Infrastructure Configuration

Communication Skills

Ausbildung

Bachelor's degree from accredited university or equivalent work experience

Jobbeschreibung

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

POSITION SUMMARY

This position is a lead role in the management of our ServiceNow ITOM at CVS Health. The individual in this role will lead the roadmap, governance, communication, design, execution, and maintenance of our ServiceNow ITOM initiatives. The incumbent will be liaising with technology teams, process owners and counterparts to inform and partner on our enterprise strategy and manage application sustainment, enhancement, and/or new development. Reporting to the Lead IT Director, ServiceNow Platform Service Management, this position is critical in supporting the development and implementation of the overall ServiceNow ITOM strategy while operational objectives and strategic business initiatives are met. This role will also have indirect management of technical staff, including but not limited to being the first point of escalation, prioritizing, and managing assignments from the product backlog.

What we expect of you

• Lead the technical governance, delivery, communication, maintenance, and prioritization of enhancements, and other responsibilities for ServiceNow ITOM
• Partner with the technology, process, and business stakeholders to define, analyze, and document requirements for ServiceNow ITOM improvements focused on the improvement of the CMDB and supporting technologies.
• Develop, implement, and maintain a governance strategy to achieve consistent and efficient standards for decision‑making, escalation, and issue management for both ServiceNow ITOM matters and collaborative with IT counterparts
• Provide architectural controls for discovery, CMDB, service mapping and event management
• Work directly with the ServiceNow development team to select the most effective solution for defined requirements
• Align with platform architects and IT Security experts to ensure ServiceNow ITOM meets all relevant compliance and security standards
• Deliver incredible tools and experiences by combining your knowledge of configuration management processes and the ServiceNow platform
• Drive continual ITOM improvement and CMDB adoption aligned to CSDM across ServiceNow
• Ensuring the technical aspects of future releases or upgrade implementations are in line with security, best practices, and meet the expectations of our business.
• Develop and maintain a strong partnership with key stakeholders on the overall platform strategy and architecture.
• Lead a group of developers to support the sustainment of the product along with managing releases and regular business requests utilizing SAFe Agile Methodology.

REQUIRED QUALIFICATIONS

• 7+ years managing delivery and best practices of ServiceNow development specializing in ITOM, Discovery, Service Mapping, CMDB, Event Management.
• 5+ years in product manager/product owner roles involving governance and alignment on ServiceNow ITOM initiatives.
• 5+ years of problem management experience with ITIL awareness.
• 5+ years of infrastructure configuration experience across on‑premises datacenters, cloud, network, and IT security tools.
• 5+ years of Program/Project Management or Scrum Master experience with strong communication, tracking, reporting, risk management, and negotiation skills.
• 3+ years of hands‑on MID‑server configuration experience and architecture understanding.
• 3+ years of experience with ServiceNow CSDM Model.

PREFERRED QUALIFICATIONS

• Customer‑obsessed mindset with experience influencing and consulting to solve business or technical problems.
• Experience working in a SAFe Agile team.
• Experience leading, engaging, and coaching new developers.
• Proven ability to work in a fast‑paced and dynamic delivery environment with versatility to manage multiple projects, priorities, and urgent issues simultaneously.

EDUCATION

Bachelor's degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience).

BUSINESS OVERVIEW

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human‑centric health care for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician‑owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Pay Range

The typical pay range for this role is:
$106,605.00 - $284,280.00
This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Great benefits for great people

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 12/31/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.