Service Project Manager - STATCOM Projects (m/w/d)

Stryker Corporation; Dresden; Vor Ort; Vertraulich; Vollzeit

Zusammenfassung

A leading healthcare company in Dresden seeks a Service Project Manager to manage service and maintenance contracts for STATCOM installations across Central Europe. The ideal candidate will ensure project execution, drive customer satisfaction, and coordinate cross-functional teams. A Bachelor's degree and 5+ years of project management experience are required, along with fluency in German and English. This role involves a 20% travel commitment and no relocation assistance is provided.

Qualifikationen

• Minimum 5 years of experience in project management or service delivery in energy transmission or grid solutions.
• Proven track record in managing service projects with multiple stakeholders.
• Knowledge of STATCOM technology or high-voltage grid equipment is an advantage.

Aufgaben

• Manage service & maintenance contracts for STATCOM projects ensuring compliance.
• Act as primary contact for customers to drive satisfaction.
• Monitor project budgets and schedules to meet targets.
• Coordinate cross-functional teams for seamless service delivery.

Kenntnisse

Project management

Customer relationship management

Communication

Negotiation

Problem solving

Fluency in German

Fluency in English

Ausbildung

Bachelor's or Master's degree in Electrical Engineering, Project Management, or related discipline

Jobbeschreibung

Job Description Summary

The Service Project Manager is responsible for managing service and maintenance contracts for STATCOM (Static Synchronous Compensator) installations across Central Europe. The role includes full ownership of project execution, ensuring operational excellence, customer satisfaction, and profitable growth. The position requires close collaboration with clients, third-party service providers, and internal GE teams to deliver lifecycle services, support tenders with operational expertise, and build long-term strategic relationships.

Job Description

Main responsibilities

• Manage and execute service & maintenance contracts for STATCOM projects, ensuring contractual obligations, quality, and HSE compliance.
• Act as the primary point of contact for customers, driving satisfaction, trust, and long-term partnerships.
• Develop and maintain strong relationships with third-party service companies, subcontractors, and suppliers.
• Support tender and bid preparation by providing operational input, cost assumptions, and risk assessments.
• Monitor project budgets, schedules, and KPIs, ensuring financial performance meets targets.
• Lead issue resolution and escalation management with customers and internal stakeholders.
• Coordinate cross-functional teams (engineering, field services, supply chain, commercial) to ensure seamless service delivery.
• Identify upselling and cross-selling opportunities within existing contracts to expand service portfolio (e.g., lifecycle services, digital tools, cybersecurity upgrades).
• Ensure compliance with GE Vernova policies, local regulations, and customer HSE requirements.

Qualifications/Requirements

• Bachelor\'s or Master\'s degree in Electrical Engineering, Project Management, or related discipline.
• Minimum 5 years of experience in project management or service delivery, ideally in the energy transmission, HVDC/FACTS, or grid solutions sector.
• Proven track record in managing service projects/contracts with multiple stakeholders.
• Strong communication and negotiation skills, with customer-oriented mindset.
• Knowledge of STATCOM technology, FACTS systems, or high-voltage grid equipment is an advantage.
• Fluency in German (written and spoken); good Englisch (written and spoken).
• Willingness to travel (20%).
• PMP/ certification or equivalent is a plus.

Desired Characteristics

• Strong interpersonal and relationship-building skills with customers and partners.
• Ability to balance technical, commercial, and contractual aspects of service projects.
• Entrepreneurial mindset to identify business opportunities within service contracts.
• Resilient under pressure, solution-oriented, and proactive in driving continuous improvement.
• Team player with the ability to coordinate across diverse functions and cultures.

Additional Information

Relocation Assistance Provided: No