Service Desk Analyst - Level 1

Sogeti, part of Capgemini; Biesdorf; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading tech consultancy firm is looking for an IT Support Specialist in Biesdorf, Germany. The role involves incident analysis, customer liaison, and documentation of operational support procedures. The ideal candidate has at least 3 years of experience, a bachelor’s degree in IT, and is fluent in English, French, and German. This position promotes a flexible work culture and offers access to world-class learning resources for professional growth.

Leistungen

Access to digital learning packages

Flexible working arrangements

Qualifikationen

• Minimum 3 years of experience in a similar role.
• Fluency in English, French, and German is required.
• Highly autonomous and broadly IT skilled.

Aufgaben

• Incident analysis and customer liaison to maximize first-call resolution.
• Recording and tracking incident and request information.
• Participating in reconfiguration of PC environment.

Kenntnisse

MS Office applications

Mobile devices platforms

Empathetic and user-oriented

Solution-oriented mindset

Team player

Ausbildung

Bachelor's degree in IT

ITIL V4 Foundation Certified

Jobbeschreibung

At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture, and our focus on continuous learning, we’ll provide everything you need to become the best you can be.

YOUR ROLE

• Incident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rate
• Recording & tracking incident and request information
• Participating in reconfiguration / installation of PC environment
• Documenting operational support procedures
• Drafting technical content for knowledge database
• Testing and administration of applications
• Liaising with system administration and database administration for execution of administration tasks

YOUR PROFILE

• Minimum 3 years of experience in a similar role, with a bachelor’s degree in IT
• Very good skills in all of the MS office applications
• Good understanding of the main mobile devices platforms and core mobile applications
• ITIL V4 Foundation Certified
• Fluency in English, in French and in German is required
• Highly autonomous and broadly IT skilled
• Empathetic and user oriented
• Team player, proactive and solution-oriented mindset

WHAT YOU’LL LOVE ABOUT WORKING HERE?

At Sogeti, we have a modern, human centric approach to promoting, assessing and ensuring future high performance. We support and guide you at every step of your career with continuous feedback and conversations. We’ll always make space to check in and discuss your growth and readiness for promotion.

We encourage flexibility when it comes to when and where people get their work done, allowing a better work-life balance and greater empowerment. Employees work with their managers to determine an arrangement that works best for their role and personal circumstances.

We offer access to one of the best digital learning packages in the market to improve both your soft and hard skills. Encouraging you to be curious and accountable for your skills development. Our learning offers are world class and free to every employee across the globe. Access all learning assets and curated programs from business experts, plus content from leading partners including Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.

Within the Framework of our certification PSF please note that the presentation of the criminal record will be requested upon hiring.

Sogeti Luxembourg is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made based on performance, competences and ability.