Service Desk Agent (m / f / d) – Customer Service & System Access

Aareon; Hamburg; Hybrid; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading SaaS provider for the property industry in Hamburg is seeking a Customer Service Representative. You will handle customer inquiries, coordinate with internal departments, and ensure resolutions. The ideal candidate has a vocational qualification in IT or commerce and enjoys customer interaction. This role offers 30 days of vacation and flexible working options.

Leistungen

30 days of vacation plus additional days off

Flexible working options

Job bike for work and leisure

Qualifikationen

• Initial experience in a service desk or customer service environment is desirable.
• Careful and structured working style with a focus on priorities.
• Willingness to learn new systems and processes.

Aufgaben

• Receive, document, and process customer inquiries via phone, email and other channels.
• Coordinate the forwarding of requests to internal departments.
• Proactively inform customers about system disruptions.

Kenntnisse

Communication skills

Organizational skills

Customer service orientation

Proficiency in MS Office

Ausbildung

Completed commercial or IT-related vocational training

Tools

Ticketing systems

Jobbeschreibung

Aareon is the leading provider of SaaS solutions for the European property industry. With our software, we digitise and connect the industry and support our clients in optimising processes and acting more sustainably. Our solutions address the major challenges of our time : climate change, housing shortage and skills shortage.

We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.

Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!

Responsibilities

• Receive, document, and process customer inquiries via phone, email, and other channels
• Perform initial assessment, prioritize and assign inquiries based on urgency and area of responsibility
• Coordinate the forwarding of requests to the responsible internal departments and ensure timely responses
• Review contracts and activate system access in coordination with specialist departments
• Proactively inform customers about system disruptions, maintenance windows, or relevant changes
• Follow up on open issues and ensure complete resolution
• Support the continuous improvement of processes, workflows, and internal knowledge databases

Profile

• Completed commercial or IT-related vocational training or a comparable qualification
• Initial experience in a service desk, helpdesk, or customer service environment is desirable
• Strong communication and organizational skills
• High service orientation and enjoyment of customer interaction
• Careful and structured working style with a focus on priorities
• Proficient in using common MS Office applications and ticketing systems
• Willingness to learn new systems and processes and actively contribute to ongoing development

Our Benefits

• 30 days of vacation plus additional days off on December 24 and 31
• Work-life balance through flexible and remote working options
• Future-oriented workplace in the growing IT solutions sector with a stable foundation
• Opportunities for personal development through individual training and education
• Job bike ("JobRad") for work and leisure