Service assistant (m/f/d) in a car dealership

Company: Porsche Center Dortmund; Dortmund; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A premium car dealership in Dortmund is looking for a Service Assistant (m/f/d) to be the first point of contact for customers, ensuring a smooth service experience. The ideal candidate should have completed vocational training and possess strong customer-focused skills. Experience in a car dealership is a plus but not required. Join us in promoting customer satisfaction and building long-term client relationships.

Qualifikationen

• Confident and positive demeanor contributes to a pleasant working atmosphere.
• Strong awareness of quality and teamwork skills are essential.
• Professional experience in a car dealership is desirable but not mandatory.

Aufgaben

• Represent the dealership and promote customer satisfaction.
• Communicate customer concerns effectively to the service team.
• Schedule appointments and maintain vehicle and customer data.
• Manage complaints and inquiries to build long-term client relationships.

Kenntnisse

Proactive Work

Social Skills and Friendliness

Customer Focus

Ausbildung

Commercial or technical vocational training

Jobbeschreibung

Overview

Here\'s your opportunity at Porsche. The Porsche Center Dortmund sells Porsche, one of the world\'s most successful sports car brands. Our goal is to continue this success in the future and provide optimal service to our customers. We are offering a position as a Service Assistant (m/f/d) in a car dealership.

Your Profile

• Professional Background: You have successfully completed commercial or technical vocational training. This forms the basis for your specialist knowledge and your understanding of our industry.
• Proactive Work: You are characterized by a proactive approach to work and have the ability to independently develop and implement solutions.
• Confident and Positive Appearance: Your confident and positive demeanor contributes to a pleasant working atmosphere and strengthens the trust of our customers.
• Social Skills and Friendliness: Strong social skills and a friendly approach are a given for you.
• Quality Awareness and Teamwork Skills: A strong awareness of quality, coupled with team spirit and the ability to motivate, distinguishes you.
• Customer Focus: You have a strong sense of customer-centric thinking and action, which forms the basis of your daily work.
• Professional Experience: Professional experience in a car dealership is desirable but not required.
• Expert Skills: Commercial and technical knowledge are advantageous and contribute to your effectiveness in this role.

Responsibilities

• Represent our dealership and promote customer satisfaction: As a shining face and first point of contact for our customers, you convey our company\'s positive image.
• You are the bridge between our customers and the service team, whereby your ability to communicate concerns effectively contributes significantly to a smooth service experience.
• Diverse Tasks and Collaboration: Your varied responsibilities include scheduling appointments with customers, coordinating with our workshop, and administrative tasks such as maintaining vehicle and customer data. You will work closely with our service advisors to ensure all processes run efficiently and smoothly.
• Customer Service and Complaint Management: As a key contact person, you are responsible for the effective management of complaints and inquiries. Your proactive and solution-oriented approach strengthens trust and builds long-term relationships with our clients.

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