Senior Technical 3rd Level Support @ Traffective GmbH

Traffective GmbH; München; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A digital advertising company located in München is seeking a Senior Technical 3rd Level Support Specialist to tackle complex technical challenges and ensure excellent customer service. The ideal candidate has 4–6 years of experience in digital advertising, is well-versed in HTML, CSS, and JavaScript, and has a proactive approach to solving problems. You will support clients through technical escalations and ensure their satisfaction with the service provided. This role allows for remote work and offers various perks.

Leistungen

Private healthcare

Flat structure

Sport voucher

Free coffee, snacks, beverages, and parking

In-house trainings

Modern office and startup atmosphere

No dress code

Qualifikationen

• 4–6 years of professional experience in the digital advertising industry.
• Extensive experience with HTML, CSS, and JavaScript.
• Excellent communication skills for explaining complex issues.

Aufgaben

• Support customers via JIRA-Ticket System.
• Assist clients with technical onboarding and integrations.
• Provide technical solutions at the highest level of escalation.

Kenntnisse

HTML

JavaScript

Jira

Confluence

Customer support

Digital advertising industry experience

CSS

Jobbeschreibung

What you get from us – in real terms

• Work from the office or remotely. You’re part of the team, no matter where you are.
• Direct access to decision‑makers. You’ll work with people who actually make decisions – without endless loops or unclear responsibilities. We’re moving fast!
• Transparency in project work. Open boards, regular syncs, structured reviews – you always see what’s happening.
• Clear roles and processes. Everyone knows where to step in – no artificial hurdles or demarcation games.
• A solid tech setup. Clean interfaces, good documentation, pragmatic development.

And on top of that

• 28 days holiday plus Christmas and New Year’s Eve.
• Medicover (PL).
• Wellpass (D).
• An annual birthday gift for everybody.
• Two great annual events for all employees.
• Four annual working trips to Munich with full travel and hotel reimbursement.

Your Skills

• 4–6 years of professional experience in the digital advertising industry – this is a key requirement.
• Extensive experience with HTML, CSS, and JavaScript.
• Excellent communication skills, with the ability to explain complex issues in a clear and simple way.
• Proven experience with customer support and ticket systems (e.g. Atlassian products such as JIRA, Confluence).
• A strong sense of responsibility.
• A hands‑on approach and a can‑do attitude.
• A genuine passion for technology.

Your role – the expert behind seamless client support

As a Senior Technical 3rd Level Support Specialist, you are the ultimate problem solver for complex technical challenges and the trusted expert for our publishing partners. You take ownership of issues, provide top‑level solutions, and ensure an exceptional customer experience through your deep technical expertise and proactive mindset.

As the go‑to person for all technical escalations, you make the difference between problems and solutions.

Responsibilities

• Support customers via JIRA‑Ticket System with a strong emphasis on understanding their needs.
• Answer customers’ requests directly and help to solve problems (e.g. product questions, production issues, and configuration requests), including more technical tasks – being tech‑savvy is a must.
• Assist our publishing clients with time‑critical technical onboarding / integrations of advertising setup on websites and in apps.
• Identify recurring patterns, problems, or new types of issues (even without existing documentation) and take proactive action to solve them.
• Provide technical solutions. You’re the go‑to expert at the highest level of escalation within support and the ultimate tech pro here.
• Receive and transfer feedback about issues, requests, and ideas for improvements to our Dev / Product and Key Account Management Teams.
• Ensure the customers’ satisfaction with our support.
• Effectively translate customer needs / issues into solutions and consultations.

Requirements

• HTML.
• JavaScript.
• Jira.
• Confluence.
• Digital advertising industry experience.
• CSS.

Additional perks

• Private healthcare.
• Flat structure.
• Sport voucher.
• Free coffee, snacks, beverages, and parking.
• In‑house trainings.
• Modern office and startup atmosphere.
• No dress code.