Senior Solutions Architect - EMEA

Cognigy; Düsseldorf; Remote; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading AI solutions company is seeking a Senior Solutions Architect to design and implement advanced Conversational AI solutions. You will manage high-impact projects and provide deep technical insights. The ideal candidate has over 5 years in a similar role, mastery in Python, Java, Node.js, and must be fluent in German and English. The role offers flexible working options and significant career development opportunities.

Leistungen

Attractive and performance-oriented salary

Company Pension Scheme

25 days paid leave, plus floating days

Flexible working options

Global Employee Assistance Program

ClassPass membership

Ongoing learning and development opportunities

Paid ‘Giving Back Day'

Qualifikationen

• Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software.
• Proven experience with Cognigy or equivalent Conversational AI platforms.
• Ability to resolve complex technical challenges with scalable solutions.

Aufgaben

• Drive complex projects from pilot to full implementation for enterprise clients.
• Provide cutting-edge technical solutions and tackle technical challenges.
• Partner with cross-functional teams to enhance product strategies.

Kenntnisse

Python

Java

Node.js

APIs

SDKs

Cloud-based platforms

Fluent German (C1 level)

Fluent English

Jobbeschreibung

Overview

About Cognigy

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.

Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.

Your new role – Senior Solutions Architect – EMEA

Location: Germany - Remote / Hybrid (you must be based in Germany with the right to work)

As a Senior Solutions Architect, you will design, build, and implement advanced Conversational AI solutions for our customers and partners. Acting as a highly experienced individual contributor, you will manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform.

Responsibilities

• Advanced Post-Sales Consulting & Implementation: Drive complex projects from pilot / Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions for enterprise clients.
• Technical Expertise: Provide cutting-edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches.
• Collaboration & Support: Partner with cross-functional teams to support business development and contribute insights to enhance product strategies.
• Focused Enablement: Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success.
• High-Impact Documentation: Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction.

Growth Potential

At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.

Qualifications

About you

• Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries, focusing on high-level individual contributions and advanced technical implementations.
• Mastery in Python, Java, Node.js, APIs, SDKs, and cloud-based platforms. Proven experience with Cognigy or equivalent Conversational AI platforms.
• Demonstrated ability to resolve complex technical challenges with scalable and innovative solutions.
• Strong capability to align technical solutions with business objectives and deliver measurable outcomes.
• Exceptional ability to communicate technical concepts effectively to both technical and non-technical stakeholders.
• Must be fluent in German (minimum C1 level) and English

Benefits

Life at Cognigy - What we offer you

• Attractive and performance-oriented salary
• Company Pension Scheme
• 25 days paid leave, plus 5 floating days, plus public holidays
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including LinkedIn Learning
• One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
• Subscription to the Calm app for you plus five friends / family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more

Equal Opportunity Employer Statement

Equal Opportunity Employer Statement

Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.