(Senior) Project Manager in Customer Service (f/m/x)

AUTO1 Group GmbH; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A dynamic automotive company in Berlin seeks a Senior Project Manager to optimize and improve their customer service journey. The role involves designing initiatives, managing cross-functional projects, and collaborating with various business units. Candidates should possess strong analytical skills, experience in a matrix organization, and fluency in English, with a conversational level of German. Join us in advancing the automotive buying and selling experience.

Leistungen

Work in Berlin's Kreuzberg district

Free coffee and organic fruits

Opportunities for personal growth

Qualifikationen

• Work experience in a matrix organization, preferably in a growth company or management consulting.
• Self-starter mentality with the ability to thrive in a fast-paced environment.

Aufgaben

• Design and execute initiatives to improve the customer experience.
• Manage cross-functional projects and stakeholders.
• Write and review business cases, perform research and analysis.

Kenntnisse

Analytical skills

Structured thinking

Attention to detail

Fast-paced environment adaptability

Organizational skills

Interpersonal skills

Fluent in English

Conversational in German

Microsoft Excel

SQL

Experience with Tableau

Jobbeschreibung

(Senior) Project Manager in Customer Service (f/m/x)

Company Description

As (Senior) Project Manager you will take on a decisive key position with regard to our customer service journey and optimization of our C2B business unit wirkaufendeinauto.de internationally for all our markets in Europe. You will always act independently and with recognition value for our brand! Are you a team player with special communication skills? Customer Service, Process Management and Data Excellence world and its facets are your home? We are looking for anyone who has been driving significant impact (process improvements) at previous/current opportunities. We are looking forward to hearing from you!

Your new Role

• Design and execute initiatives and play a crucial part in implementing them to ensure continuous improvement of the customer experience and in the effort of our customer service organization
• Gain deep insights into how to optimize and implement processes and learn how to scale a business in direct cooperation with our Management team
• Carry out cross-functional projects and manage stakeholders across different business units such as marketing, purchasing, finance and business analytics, cash management, accounting and document management
• Write and review business cases, perform supporting research and analysis and drive projects from their design to release
• Work parallel as a generalist on different projects and conceptualize key growth initiatives and bring them to live to show impact within the organization

Your Skills

• Work experience in a matrix organization, preferably in a growth company, start-up or management consulting
• Excellent analytical skills, structured way of thinking, exceptional attention to details
• Ability to thrive in a fast-paced environment and deliver measurable results
• Self-starter mentality with organizational and interpersonal skill
• Fluent in English, conversational in German, and advanced knowledge in Microsoft Excel and SQL, first experience with Tableau is a plus

Our Offer

• You work in Berlin’s trendy Kreuzberg district with several different options for lunch and after-work drinks with your team
• Free coffee, soft drinks, water and organic fruits/vegetables
• Personal growth with the contribution of own ideas

Join us, in building the best way to buy and sell cars!

You do not meet 100% of the requirements? Take your shot and apply anyway! We offer room for growth and challenges to learn from.

Contact

At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non-merit factor.

Complete your job application by uploading your CV at the top of this application form. You can upload additional attachments, such as a cover letter or portfolio at the bottom.

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