Senior IT Service Expert (Tenant) (m / f / d)

Riverty Group GmbH; Verl; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading fintech company is seeking a Senior IT Service Expert to drive service excellence in incident management and process improvement. The ideal candidate will have a keen interest in IT, strong communication skills, and the ability to thrive in a multicultural team. This role offers flexible working conditions to enhance work-life balance.

Leistungen

Inclusive and valuing culture

Health & Wellbeing services

Professional and Personal Development opportunities

Monetary benefits & discounts

Flexible working models

Qualifikationen

• Enjoys challenges and opportunities in a dynamic business environment.
• Able to undertake routine tasks accurately and efficiently.
• Willingness to travel internationally.

Aufgaben

• Lead service excellence across incident management and process improvement.
• Ensure high-quality service delivery and maintain documentation.
• Optimize IT service processes and analyze service metrics.
• Act as primary contact for stakeholders regarding service performance.
• Coordinate the tenant setup with internal teams and external providers.
• Supervise applications and monitor data flows for business operations.

Kenntnisse

Logically minded with a strong interest in IT

Independent and resilient

Service-oriented mindset

Strong communication skills

Willingness to learn and grow

Ability to work in a multicultural team

Open-minded with adaptability

Fluency in English and German

Jobbeschreibung

Overview

We are looking for Senior IT Service Expert (Tenant) (m / f / d) (unlimited, full-time). Flexible working conditions available. Join our team at our location in Berlin, Baden-Baden, and Verl.

Everyone's story matters. Come shape your story with us at Riverty. We are part of the Bertelsmann group, a family-owned company in a fast-paced industry. We enable flexible payments in various industries, simplifying the financial management of known brands and helping people repay debt to build financial confidence. In short: shaping FinTech. Everything we do starts with you. Together with you, we build the most human-centric fintech to enable everyone’s future financial growth. Riverty. Reassuringly Boring.

Key Responsibilities

• Leading and driving service excellence across incident management, access control, stakeholder engagement, and continuous process improvement.
• Ensuring high-quality service delivery by maintaining structured documentation and supporting strategic initiatives across the tenant environment.
• Optimizing IT service processes, maintaining a structured CMDB, and analyzing service metrics to drive continuous improvement.
• Acting as the primary contact for stakeholders regarding service performance, ensuring alignment between technology and business needs.
• Coordinating the Riverty tenant setup, working closely with internal teams and external providers like Microsoft to ensure seamless project delivery.
• Supervising applications and monitoring data flows to ensure uninterrupted critical business operations.

Skills and Attributes

• Logically minded with a strong interest in IT
• Independent, resilient, and capable of communicating effectively with various stakeholders
• Service-oriented mindset with strong communication skills
• Highly motivated to learn and grow within the field
• Responsible and patient, with the ability to undertake routine tasks accurately
• Open-minded and comfortable working within a multicultural team environment
• Ability to embrace change and innovation, contributing to a dynamic work environment
• Ability to travel internationally
• Fluency in English and German would be a huge benefit

You will be a good fit for the role when you enjoy the challenges and opportunities in our ever-changing business landscape, where routine tasks are balanced with exciting projects involving AI solutions, making the day-to-day work engaging and dynamic.

Equal Opportunity Employer Statement

We want to be a fair and inclusive employer. We value the diverse perspectives that a diverse workforce brings to the table. Therefore, we are actively looking for people who enrich our company through their identity, background and personal experiences, with or without a disability.

Our plus points

Inclusive and valuing culture

At Riverty, you can be who you are. We strive to create an inclusive environment and an appreciative culture, enhanced by our employee networks.

Health & Wellbeing

Your physical and mental health is important to us. Take advantage of our various preventive care and support services.

Professional and Personal Development

Take advantage of our numerous training and development opportunities. Benefit, for example, from training courses offered by Bertelsmann University, language courses or leadership trainings.

Monetary Benefits & Discounts

Know that you're appreciated with plenty of employee benefits & discounts just for you.

Flexibility

Our diverse working models empower you to customize your work to perfectly align with your preferences. Benefit from mobile office, flexible working hours and part-time models.