Senior Instructional Designer (fmd)

Parloa; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

An innovative tech company in Berlin seeks a Product Instructional Designer to create engaging learning experiences for teams, customers, and partners. You will develop training programs focusing on SaaS products, collaborating with Product Managers and Solution Engineers. The ideal candidate brings 7 years of experience in instructional design and strong proficiency in modern learning technologies. This role offers an opportunity to be part of a dynamic team in a fast-growing startup environment.

Qualifikationen

• 7 years in instructional design, training, or customer experience roles ideally in a SaaS environment.
• Strong understanding of adult learning principles and instructional design models.
• Ability to handle multiple projects simultaneously with excellent organizational skills.

Aufgaben

• Conduct needs assessments to define learning objectives.
• Create high-quality materials including e-learning courses and instructor-led training.
• Collaborate with SMEs to gather and validate content.
• Use feedback and performance data to refine training materials.

Kenntnisse

Instructional design tools proficiency

Business fluent in English (C2 level)

Project management

Collaboration & Communication

Presentation skills

Adaptability to new technologies

Ausbildung

Degree in Instructional Design or related field

Tools

E-learning platforms

Jobbeschreibung

As a Product Instructional Designer at Parloa you will play a key role in designing and delivering engaging learning experiences that empower our teams, customers and partners. You will develop high-impact training programs focused on our SaaS products working closely with Product Managers, Solution Engineers, CX Designers and other stakeholders. With a strong understanding of instructional design principles, adult learning theory and modern learning technologies you will create interactive and effective learning solutions.

IN THIS ROLE YOU WILL:

• Analyze Training Needs: Conduct needs assessments to define learning objectives and close knowledge gaps.
• Develop Engaging Learning Content: Create high-quality materials including e-learning courses, instructor-led training, videos and live sessions.
• Customize Learning Experiences: Tailor content for different user groups and skill levels.
• Collaborate with Experts: Work with subject matter experts (SMEs) to gather and validate content.
• Optimize and Improve: Use feedback and performance data to continuously refine training materials.
• Manage Projects: Oversee multiple training initiatives ensuring high-quality on-time delivery.
• Engage Stakeholders: Communicate progress and challenges effectively.
• Evaluate Success: Implement knowledge checks and assessments to measure training effectiveness.
• Support Partnerships & Customers: Collaborate with the Customer Experience and Partnerships teams to organize external training.

WHAT YOU BRING TO THE TABLE:

• Experience: 7 years in instructional design, training or customer experience roles ideally in a SaaS environment.
• Technical Skills: Proficiency in instructional design tools and e-learning platforms.
• Theoretical Knowledge: Strong understanding of adult learning principles and instructional design models.
• Project Management: Ability to handle multiple projects simultaneously with excellent organizational skills.
• Collaboration & Communication: Strong interpersonal skills to work effectively with diverse teams.
• Presentation Skills: Confident in engaging and inspiring different audiences.
• Adaptability: Open to new technologies and trends in instructional design.
• Education: Degree in Instructional Design, Education or a related field.
• Language Skills: Business fluent in English (C2 level).

Your recruiting process at Parloa:

Recruiter video call • Meet your manager • Challenge Task • Meeting the team • Bar Raiser interview

Why Parloa

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400 people in Berlin, Munich and New York.

When you join Parloa you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care, GDPR and ISO compliance including ISO 27001 in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Required Experience:

Senior IC

ISO/EEO and other compliance notes preserved where applicable.

Your Mission and Role details:

As a Product Instructional Designer at Parloa you will play a key role in designing and delivering engaging learning experiences that empower our teams, customers and partners. You will develop high-impact training programs focused on our SaaS products working closely with Product Managers, Solution Engineers, CX Designers and other stakeholders. With a strong understanding of instructional design principles, adult learning theory and modern learning technologies you will create interactive and effective learning solutions.

IN THIS ROLE YOU WILL:

• Analyze Training Needs: Conduct needs assessments to define learning objectives and close knowledge gaps.
• Develop Engaging Learning Content: Create high-quality materials including e-learning courses, instructor-led training, videos and live sessions.
• Customize Learning Experiences: Tailor content for different user groups and skill levels.
• Collaborate with Experts: Work with subject matter experts (SMEs) to gather and validate content.
• Optimize and Improve: Use feedback and performance data to continuously refine training materials.
• Manage Projects: Oversee multiple training initiatives ensuring high-quality on-time delivery.
• Engage Stakeholders: Communicate progress and challenges effectively.
• Evaluate Success: Implement knowledge checks and assessments to measure training effectiveness.
• Support Partnerships & Customers: Collaborate with the Customer Experience and Partnerships teams to organize external training.