Senior eCommerce Manager

Klar; München; Hybrid; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading eCommerce company based in Munich is seeking a Senior eCommerce Manager to drive customer growth and strategy. You will work independently, improving customer onboarding, offering strategic insights, and enhancing product direction. Candidates should have extensive eCommerce experience and strong German skills to engage effectively with clients. This position offers competitive compensation, a performance-based bonus, and the flexibility to work remotely or from Munich.

Leistungen

Top-of-market compensation

Performance-based bonus

Cross-functional learning opportunities

High autonomy

Work from anywhere

Qualifikationen

• 3–5+ years of hands-on eCom experience in brand or agency.
• Understanding of modern eCommerce tech stack.
• Comfortable analyzing and solving data-related issues.

Aufgaben

• Lead onboarding and user activation for customers.
• Partner with top DTC brands on performance and strategy.
• Gather insights from customer interactions and improve products.

Kenntnisse

Hands-on eCom experience

Technical understanding of eCommerce stack

Data-driven thinking

German language skills

Relationship building

Tools

Shopify

Google Analytics

Tag Manager

Jobbeschreibung

In Short : We’re looking for a senior eCommerce operator (>

3 years of experience) who wants to work closely with our brands, drive their growth and help shape Klar.

Start date: mid-March 26

✅ About Klar

• Klar is the Data Operating System for growing eCommerce companies - Klar gives eCom brands a holisitc understanding of their business across their three main drivers of growth - customer acquisition, retention and profitability.
• We work with over 1.000 eCom brands - leading brands like Loop Earplugs, Holy, Wild, Maniko, Armed Angels and hundreds more use Klar to make better decision every day.
• We deeply empathise with the struggles of our customers - after having worked most of the last 10 years in e-commerce companies, we know their pain and built Klar to help.
• Our guiding principle is Do Work You Are Proud Of - we emphasize long-term quality over short term results.

🏃Our Process

• Application review
• Intro call (30 min)
• Deep-dive conversation
• Meeting with the Co-Founders
• Offer 🎉

Aufgaben

🤝 About The Position

As a Senior eCommerce Manager , you’ll become a key partner to our customers and a sparring partner to our internal Success team.

You’ll bring deep eCom expertise, structure and strategic insight — and you’ll directly influence customer outcomes.

The role focuses on ownership : you’ll work independently, collaborate closely, and elevate the entire team through your experience.

Your work covers three core areas :

1. Onboarding & User Activation

You’ll take a leading role in improving how customers adopt Klar :

• Help customers understand and use Klar to its full potential
• Create educational content, playbooks and scalable best practices
• Identify improvement opportunities across activation touchpoints

2. High-Level Customer Strategy & Support

You’ll partner closely with top DTC brands across their lifecycle :

• Run product demos and guide prospects through Klar’s value
• Onboard new customers end-to-end
• Act as a strategic growth partner on topics like performance, profitability, retention, and data
• Troubleshoot issues and solve real operator problems in real time
• Share learnings and benchmarks from 100s of brands to help them grow smarter

3. Product Feedback & Internal Collaboration

You’re in the best position to connect customer reality with product direction :

• Gather structured insights from customer conversations
• Translate operator challenges into product requirements
• Work closely with Product & Engineering on roadmap decisions
• Advocate for customer‑centric improvements

Qualifikation

💪 About You

• You have 3–5+ years of hands‑on eCom experience (brand or agency).
• Your background can be in Performance, CRM, BI, Ops, Influencer or Shop Management — what matters is that you really understand how eCom brands grow.
• You bring technical understanding of the modern eCommerce stack — e.g. Shopify or other shop systems, tracking setups, Tag Manager, attribution tools and integrations (Klaviyo, Meta, Google, GA4, etc.).
• You’re comfortable digging into data, tracking issues and performance bottlenecks — not as an engineer, but as someone who knows how things connect.
• You’re senior enough to work independently, own customer outcomes end‑to‑end, and structure complex problems.
• You’re a numbers‑driven thinker who can translate data into insights and actions.
• You build relationships easily — customers trust you, enjoy talking to you, and see you as a sparring partner.
• You’re curious, driven and learning‑oriented — motivated by variety and continuous growth.
• German language skills are essential , as a large portion of our customers communicate with us in German. At the same time, you are also comfortable communicating in English.

Benefits

⚙️ Our Offer

• Deep access to the eCom world — see how leading DTC brands operate
• Top‑of‑market compensation for senior operators - including a performance‑based bonus component
• Cross‑functional learning (Success × Product × Engineering)
• Work from anywhere — Munich or fully remote
• High autonomy, zero micromanagement
• A team of strong operators you can learn from — and who will learn from you

We are looking forward to hear from you 😊

The All‑In‑One BI Tool For Growing eCommerce Companies