(Senior) Customer Success Manager (fmd)

deskbird Careers; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading workplace tech company in Munich seeks a proactive (Senior) Customer Success Manager. In this role, you will take ownership of key accounts, ensuring customer success with their SaaS solutions. Your responsibilities will include developing relationships, managing projects, and identifying growth opportunities. The ideal candidate has 2+ years in a B2B Customer Success role, with native German and fluent English skills. This position offers exceptional opportunities for career advancement and professional development.

Leistungen

Annual company summit

Home office equipment support

Yearly development budget for coaching

Qualifikationen

• At least 2 years of experience in a B2B Customer Success role, ideally within the SaaS industry.
• Proven track record of building trusted relationships with B2B clients and delivering measurable business value.
• Native-level proficiency in German and fluency in English.

Aufgaben

• Develop and nurture strong relationships with customers and internal teams.
• Ensure customer success by helping them leverage deskbird’s solutions.
• Lead and manage customer projects from planning through execution.

Kenntnisse

B2B Customer Success

Relationship Building

Analytical Thinking

Communication Skills

Solution Orientation

Jobbeschreibung

Your mission

We are seeking a proactive (Senior) Customer Success Manager to drive customer success and growth with our cutting‑edge SaaS. This role you’ll take full ownership of key accounts, empower customers to become true product champions, and collaborate closely with our Sales team on expansion opportunities.

As part of deskbird, a fast‑growing workplace tech company backed by a $23M Series B and trusted by leading global brands, you’ll join a passionate high‑performing team on an exciting growth journey with exceptional opportunities for career advancement and professional development.

In this role you will

• Develop and nurture strong relationships with customers and internal teams, fostering trust and long‑term collaboration.
• Ensure customer success by helping them fully leverage the potential of deskbird’s solutions.
• Lead and manage customer projects from planning through execution to ongoing support.
• Organise and facilitate customer meetings, project kick‑offs and training sessions.
• Identify and close growth and upsell opportunities within existing accounts.
• Serve as the key point of communication between internal departments and customers, contributing to product improvement.
• Customise and optimise customer systems to fit their specific needs.

What you need to be successful

• At least 2 years of experience in a B2B Customer Success role, ideally within the SaaS industry.
• Proven track record of building trusted relationships with B2B clients and delivering measurable business value.
• Customer‑first mindset recognised for empathy, proactivity and a strong service orientation.
• Analytical and solution‑driven with the ability to address challenges through practical positive outcomes.
• Excellent communication and interpersonal skills enabling effective collaboration with internal teams and senior stakeholders.
• Native‑level proficiency in German and fluency in English.

Whats in it for you

• Accelerate your career growth: Join Europe’s leading workplace management software company and unlock rapid professional development.
• Company‑wide summit: Connect with the entire team at our annual summit held in dynamic locations across Europe.
• Bursts: Collaborate with your team face‑to‑face through our in‑person meeting support.
• Home office equipment: As a remote‑first company we support your home office setup with financial assistance.
• Learning and development: Invest in your future with a yearly development budget for coaching, certifications and conferences.
• Cutting‑edge technologies & autonomy: Enjoy high levels of autonomy, access to the latest tech and a dynamic international work environment.

About us

At deskbird we empower companies worldwide to navigate the complexities of hybrid work. Our people‑centric software enables employees to easily coordinate office schedules, book desks and collaborate more effectively. For admins we provide powerful insights and analytics to optimise office operations. As one of the fastest-growing SaaS startups we are a remote‑first team of diverse talent from 22 nationalities with vibrant hubs in St. Gallen, Munich, Bucharest, Sofia and Belgrade.

If our mission and this role resonate with you we encourage you to apply even if you don’t meet every single requirement. At deskbird we value the unique perspectives and contributions that each individual brings. We believe in the potential for growth and the impact we can achieve together. Whether you see yourself as an 80% fit or more your passion and enthusiasm are what truly matter. Take that step – let’s uncover your potential and shape the future together.

We are an equal‑opportunity employer and celebrate diversity recognising that diverse perspectives and backgrounds enrich our teams and strengthen our organisation. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, colour, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status or disability status.