Senior Customer Success Manager (fdm) French speaking

RaiseNow; Berlin; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading charitable technology firm is seeking a French-speaking Senior Customer Success Manager to manage strategic accounts and drive fundraising success. You will advise clients, support onboarding, and utilize your technical expertise to enhance their fundraising strategies. This full-time role offers the flexibility to work remotely or from the office in Berlin, providing an opportunity to make a meaningful impact in the charitable sector while leading initiatives for digital success.

Leistungen

5 weeks paid annual leave

Flexible work schedules

Healthcare assistance

Educational leave

Qualifikationen

• Several years of customer success experience in SaaS digital fundraising.
• Ability to articulate technical concepts to varied audiences.
• Experience with payment technology concepts is desirable.

Aufgaben

• Manage a portfolio of strategic accounts to build trust and satisfaction.
• Advise clients on effective fundraising strategies and campaigns.
• Onboard new customers to ensure successful adoption of tools.

Kenntnisse

Customer success

Digital fundraising expertise

Technical communication

English (C1)

French (C1)

Ausbildung

University degree or relevant experience

Tools

Programming languages

APIs

JSON

Jobbeschreibung

Overview

This is what it’s about

Please note: You can work from our office in Berlin or completely remotely within Germany.

The possible working hours are 32 to 40 hours per week.

We are RaiseNow and we are passionate about making charitable giving more cost‑efficient, donor‑friendly and successful. Our technology supports organisations such as Save the Children, International WWF, Amnesty, UNICEF and countless clubs and smaller charities. Join us on this mission as our new French‑speaking Senior Customer Success Manager (f/m/d) to drive meaningful change!

In this role you will manage a portfolio of strategic accounts, building trusted partnerships that drive measurable success and long‑term satisfaction. You will guide strategic clients in creating and optimising high‑impact digital fundraising strategies while ensuring they get maximum value from RaiseNow’s tools. Your combination of digital customer‑journey expertise and technical know‑how will enable you to make a real difference while contributing to a greater cause.

Responsibilities

As Senior Customer Success Manager (f/m/d) French speaking you will:

• Build trusted long‑term relationships and act as a strategic partner to customers in their fundraising success
• Advise and support clients in designing effective fundraising strategies and high‑impact digital campaigns
• Onboard new customers and guide them in adopting RaiseNow tools into sustainable fundraising and membership workflows
• Be a go‑to expert for digital fundraising, continuously learning and sharing best practices
• Proactively address technical challenges, resolve support tickets and collaborate with internal teams to deliver creative solutions
• Analyse customer data to drive retention, spot growth opportunities and lead renewals and account expansion

Qualifications

• Several years of customer success experience in a SaaS digital fundraising or payment service provider environment
• Technical background in the form of a university degree or relevant work experience; bootcamps or similar are also welcome
• Experience working with programming languages, APIs, JSON objects and concepts in payment technology is highly desirable
• The ability to articulate technical concepts with both technical and non‑technical audiences
• Strong written and verbal command of English and French (C1)

Nice to have

• Experience working in digital fundraising
• Strong command of German or Dutch

Benefits

• A future‑oriented job in a meaningful environment with an international team
• Enjoy flexibility around your working time and place; we offer flexible work schedules, annual working time, and temporary working abroad options in a remote‑first setup
• 5 weeks paid annual leave plus additional PTO days per year, with your birthday counted as PTO
• Part of the pledge 1% initiative; offer sabbatical options and yearly educational leave for everyone
• Healthcare: our partner Instahelp gives you free access to psychological counselling when you’re not feeling well
• The perks of joining a scale‑up: short decision paths, transparent communication and regular team events, one workation per year to meet all colleagues in one spot
• An innovative working environment with a culture of transparency, trust and mutual respect
• Project autonomy and space for personal development from the beginning

About Us

We are RaiseNow and we are passionate about making charitable giving more cost‑efficient, donor‑friendly and successful. Our technology supports organisations such as Save the Children, International WWF, Amnesty, UNICEF and many others.

With our work we contribute to making the world a better place. Our remote‑first setup cherishes strong team spirit and we believe work can be both meaningful and fun.

Our daily work is guided by six team values: freedom, growth, team spirit, purpose, diversity and appreciation, as well as trust and respect.

Through our work we tackle some of the biggest challenges that our planet faces.

If you love to learn and thrive in a culture shaped by trust, respect and freedom, join us on our exciting journey!

Since your skills and qualifications are what count for us and appearance does not play a role, we ask you not to send a photo with your application.

Employment type: Full‑Time
Vacancy: 1