Senior Customer Success Manager

UXCam Inc; Berlin; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading analytics firm in Berlin is seeking a Customer Success Manager to support and advocate for a portfolio of customers. This hybrid role requires 5+ years of experience in B2B SaaS, strong communication skills, and the ability to articulate product value. You'll drive customer success through onboarding, adoption, and renewal processes while collaborating with cross-functional teams. The company offers a competitive salary and a supportive, inclusive culture where your impact is valued.

Leistungen

Competitive salary

Growth opportunities

Collaborative culture

Qualifikationen

• 5+ years as an Enterprise CSM or Account Manager at a B2B SaaS company.
• Proven commercial acumen in renewals, expansion, negotiations.
• Strong understanding of user experience analytics.

Aufgaben

• Own a named Enterprise book; drive adoption, GRR/NRR, and expansion pipeline.
• Run exec-ready QBRs/EBRs and multi-thread senior stakeholders.
• Turn product analytics into clear business value stories.

Kenntnisse

Customer relationship management

Consultative approach

Strong communication skills

Data storytelling

Commercial acumen

Experience with Enterprise accounts

Ability to leverage AI

Fluent English

Tools

HubSpot

Intercom

Jobbeschreibung

Why Choose UXCam

Category leader trusted by global brands, now doubling down on AI.

Big impact, low bureaucracy, international team.

Competitive salary and growth opportunities.

Berlin-based hybrid role (2 days home office)

About The Role

As a Customer Success Manager (CSM) at UXCam, you will be the trusted advisor and strategic partner for a portfolio of customers. Your mission is to ensure our customers are successful with UXCam, which means achieving their goals, seeing value from our platform, and ultimately becoming long‑term advocates.

You will lead the post‑sales relationship, beginning with onboarding and continuing through renewal and upsell. This includes driving product adoption, delivering business reviews, identifying growth opportunities, and navigating complex customer organizations to ensure each stakeholder is informed, engaged, and satisfied.

Success in this role means proactively understanding your customers' business objectives, translating them into actionable plans, and working cross‑functionally with Sales, Product, and Support teams to remove blockers and surface solutions. You'll be expected to bring a consultative approach, strong communication skills, and a passion for helping clients optimize their product experiences using UXCam.

This is a highly collaborative role with a mix of strategic thinking, relationship management, data storytelling, and product knowledge.

What You'll Be Doing

• Own a named Enterprise book; drive adoption, GRR / NRR, and expansion pipeline.
• Run exec‑ready QBRs / EBRs and multi‑thread senior stakeholders.
• Turn product analytics into clear business value stories.
• Use AI‑assisted workflows for QBR prep, call notes, success plans, and stakeholder comms.
• Partner with revenue teams to drive client expansion, forecast risks weekly, and remove blockers with Product / Support.

What You'll Need to Succeed at this role

• 5+ years as an Enterprise CSM or Account Manager at a B2B SaaS company.
• Proven commercial acumen (renewals, expansion, negotiations).
• Experience with Enterprise accounts.
• Strong understanding of user experience analytics and the ability to articulate the value of our product to customers.
• Fluent English; Spanish strongly preferred.
• Habit of leveraging AI to move faster and improve quality.
• Ability to work independently and manage multiple priorities in a fast‑paced environment.
• Excellent communication; thrives cross‑functionally with Sales, Product, Engineering, and Support.

Nice to have

• Experience with HubSpot, Intercom.

What we'll offer you

Hybrid work model with 3 days / week onsite in our Berlin office.

Up to one month per year remote.

Competitive salary, meaningful scope, and real growth.

Inclusive, collaborative culture where your impact matters.