Senior Customer Excellence Operations Manager (all genders)

LucaNet; München; Hybrid; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading tech company in Munich is seeking an analytical and detail-oriented Operations Specialist to join their Customer Excellence Division. The candidate will analyze processes, implement efficiency strategies, and create Standard Operating Procedures (SOPs). Ideal candidates will have a Bachelor's in Business Administration or Operations, strong analytical skills, and experience in operations analysis. This role offers a flexible working model and generous perks to enhance work-life balance.

Leistungen

Flexible working model

Work from Abroad options

Sabbatical options

Team Spirit initiatives

Learning & Development resources

Paid volunteer time

Health & Wellbeing programs

Generous leave policy

Company Pension Plan

JobRad bike support

Corporate discounts

Qualifikationen

• Strong analytical skills and background in Data Science or Analytics.
• Proven experience in operations analysis and process improvement.
• Proficiency in using process mapping and project management tools.

Aufgaben

• Analyze current processes and performance metrics to identify areas for improvement.
• Create and maintain Standard Operating Procedures (SOPs).
• Provide training and support to team members on new processes.

Kenntnisse

Analytical skills

Organizational skills

Communication skills

Detail-oriented mindset

Process mapping proficiency

Project management tools

Ausbildung

Bachelor's degree in Business Administration or Operations Management

Jobbeschreibung

The Role

We areseekingan analytical and detail-oriented Operations Specialist to join our dynamic Customer ExcellenceDivisionatLucaNet.This divisionincludes Customer Success, Technical & Professional Services, and Support.In this role, you will analyze processes and metrics, implement strategies to improve efficiency, and create standardized operating procedures(SOPs)to ensure our customers receive exceptional service. This is an excellent opportunity for a problem solver who is passionate about operational excellence and driving continuous improvement.

What you'll do

Analyze current processes, performance metrics, and identify areas for improvement.

Set up a robust monitoring and track efficiency improvements.

• Create, document, and maintain Standard Operating Procedures (SOPs), and ensure compliance with company policies and regulations.
• Provide training and support to team members on new processes and SOPs.
• Develop strategies to enhance efficiency and collaborate with cross-functional teams to implement changes.

What you bring to the table

Strong analytical skills and background in Data Science or Analytics.

• Bachelor's degree in Business Administration, Operations Management, or a comparable qualification.
• Proven experience in operations analysis, process improvement, and creating SOPs.
• Strong analytical and organizational skills, and proficiency in using process mapping and project management tools.
• Excellent communication skills and a detail-oriented mindset.
• Ability to work both on your own and as part of a team.
• Prior experience in a SaaS environment is a plus.

Perks at work

• LucaFlex – We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities.
• Work from Abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex.
• Sabbatical – Take the time you need for personal pursuits, family time, travel, or any other activities that suit you with our sabbatical options.
• Team Spirit – We value teamwork and celebrate our achievements. That’s why we take many opportunities to get together, learn together, and cherish our successes together.
• Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
• LucaNet Engage – Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue.
• LucaNet Do Good – As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time.
• Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners.
• Generous leave policy – We encourage you to take time off to relax, travel, and recharge.
• Compensation & Company Pension Plan – We are committed to equal pay and supporting you for your future by offering a company pension plan and / or pension allowances.
• JobRad – Find your dream bike, with financial support from us.
• Discounts – Enjoy a whole bunch of discounts from our external corporate benefits partner.