Senior Business Analyst

Sogeti, part of Capgemini; Merzig; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading technology services provider in Merzig is seeking an experienced IT Service Manager to design and manage IT services. You will enhance customer-centric processes and develop strategies to improve customer satisfaction. The ideal candidate should have a degree in IT and at least 5 years of experience. Fluency in French and English is required. Flexible working arrangements and comprehensive learning programs offered.

Leistungen

Flexible working arrangements

Access to digital learning packages

Continuous feedback and growth support

Qualifikationen

• At least 5 years of professional experience.
• Capable of managing a wide range of stakeholders.
• Knowledge of methodologies such as PRINCE2, PMBOK is an asset.
• Experience with BPM governance via the PROMETA framework is nice to have.

Aufgaben

• Design, manage, and phase out IT services.
• Conduct data analysis and implement measurement tools.
• Enhance processes to maximize customer value.
• Develop customer journey strategy and manage stakeholder relationships.

Kenntnisse

Stakeholder management

Data analysis

Customer-centric process enhancement

Fluency in French

Fluency in English

Ausbildung

Bachelor or Master University degree in IT

Jobbeschreibung

At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture, and our focus on continuous learning, we’ll provide everything you need to become the best you can be.

YOUR ROLE

You will be responsible to design, manage, harmonize, and phase out IT services, and processes within one or more segments. You will work closely in a Agile organization, and with other experts to achieve a common goal. This involves the implementation of the following activities :

• Conduct data analysis and interviews, and implement measurement tools to gain insights on enhancing the customer experience. You confirm that all proposed improvements and solutions are supported by data;
• Enhance processes to be customer-centric, maximizing value for both customers and the business;
• Develop and implement the customer journey strategy, manage stakeholder relationships, and define the product / service, process, and channel policies in accordance with external regulations and risk and compliance guidelines;
• Gain comprehensive insight into the customer journey by tracking customer satisfaction, availability, costs / revenue, and process quality;
• Utilize your expertise to develop new techniques, set new monitoring standards for the organization, innovate new products and processes, and enhance existing ones;
• Leverage your specialized distribution knowledge to create and refine distribution practices that establish market standards;
• Potentially serve as an external speaker and contribute to industry knowledge.

YOUR PROFILE

• Bachelor Or Master University degree in IT and at least 5 years of professional experience;
• Capable of managing a wide range of stakeholders with varying priorities;
• Demonstrates curiosity by dedicating time to thoroughly understand end-to-end product processes and staying current with market trends, risks, and product information;
• Understands the customer perspective, empathizes with their needs and desires, and anticipates their expectations;
• Knowledge of methodologies such as PRINCE2, PMBOK is an asset;
• Experience and background with BPM governance via the PROMETA framework (methodologies, standards and tooled platform) is nice to have;
• Able to interact with a plurality of stakeholders;
• Fluency in French and English are required.

WHAT YOU’LL LOVE ABOUT WORKING HERE

At Sogeti, we have a modern, human centric approach to promoting, assessing and ensuring future high performance. We support and guide you at every step of your career with continuous feedback and conversations. We’ll always make space to check in and discuss your growth and readiness for promotion.

We encourage flexibility when it comes to when and where people get their work done, allowing a better work-life balance and greater empowerment. Employees work with their managers to determine an arrangement that works best for their role and personal circumstances.

We offer access to one of the best digital learning packages in the market to improve both your soft and hard skills. Encouraging you to be curious and accountable for your skills development. Our learning offers are world class and free to every employee across the globe. Access all learning assets and curated programs from business experts, plus content from leading partners including Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.

Within the Framework of our certification PSF please note that the presentation of the criminal record will be requested upon hiring.

Sogeti Luxembourg is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made based on performance, competences and ability.