Salesforce Support Administrator (f/m/d)

Enpal; Berlin; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading solar energy company in Berlin seeks a Salesforce Support Administrator to enhance its support capabilities. You will work in a dynamic team, streamlining processes while providing support to users across the organization. The ideal candidate has 3+ years of Salesforce administration experience and strong knowledge of the Salesforce platform. Enpal promotes a hybrid working model with a diverse and inclusive office culture, offering numerous benefits and opportunities for personal and professional growth.

Leistungen

Hybrid working model

Modern office amenities

Diverse team environment

Strong feedback culture

Qualifikationen

• 3+ years of experience as a Salesforce Administrator, ideally with people management.
• Expert knowledge of Salesforce Sales and Service Cloud.
• Basic understanding of Salesforce coding and integration options.

Aufgaben

• Streamline support process and educate Enpal Users.
• Manage instance for data integrity and security.
• Conduct training of Business Owners for new features.

Kenntnisse

Salesforce Administration

Sales and Service Cloud

APEX knowledge

Data manipulation tools

Relational database management

Jobbeschreibung

Company Description

Our goal is a solar power system on every roof, a storage unit in every house, and an e-car in every garage. How are we achieving this? Enpal makes solar easy: we rent out solar power systems, electricity storage and wallboxes at an all-inclusive rate, supplemented by a low-cost green electricity tariff, and intelligently networked into an integrated overall solution.

We are just at the beginning of our journey to becoming Europe's largest energy company. That's why we're looking for talented people to accompany us on this journey, leave their footprint and celebrate successes together with us. At Enpal, you will find a dynamic working environment as well as the space to develop yourself personally and professionally and to use your strengths effectively.

As the first green unicorn in Germany and the fastest-growing energy company in Europe (FT1000 Ranking 2022 by Financial Times & Statista), we continue to advance our mission of green energy for everyone. Be part of this success story and change the world with us!

Job Description

We want you to be part of the Enpal Salesforce team. You will be exposed to all levels of Salesforce work in a developing and highly functional team (Administrators, Product Managers, Developers, QA, DevOps) with lots of opportunities to add and receive knowledge.

The position the team would like to fill is one of a Salesforce Support Administrator with at least a disposition to support. We are currently streamlining and automating support, but as a rapidly growing company we still need to expand our team to tackle the job. You will not only be responsible for support though and with a complex Org in front of you there is a steep learning curve ahead.

Salesforce administration and platform tasks include:

• Streamline support process and educate Enpal Users and enable Super Users.
• Manage instance for data integrity, security, and basic audits.
• Conduct training of Business Owners for new features and assist with roll-out.
• Develop best practices for reporting, access models, GDPR, MFA/SSO strategies, and audit controls.
• Customize Salesforce fields, layouts, record types, searching, list views, queues, reports, and dashboards.
• Maintain security including user accounts, sharing rules, user roles, field level security, etc.
• Manage system configuration, change control, and enhancements.
• Develop and maintain documentation on processes, policies, and application configuration.
• Handle operational requests, troubleshoot issues, and collaborate with diverse user groups and business leaders.

Qualifications

• 3+ years of previous experience as a Salesforce Administrator, ideally with some form of people management.
• Expert knowledge and understanding of Salesforce Sales and Service Cloud that is always kept at the highest level.
• Basic understanding of Salesforce coding (APEX, Java etc.).
• Experience with Salesforce Flows is advantageous.
• Basic understanding of Salesforce integration options.
• Proficient in data manipulation tools and uploading techniques.
• Capable of troubleshooting system, processes, and data issues.
• Working knowledge of relational databases design concepts and data management.
• Well-versed inagilemethodology / processes

Additional Information

We're offering

• Work in Germany's first green unicorn and actively shape the solar energy revolution.
• The sun shines all over the world - at Enpal you will find a highly motivated and diverse team with more than 65 different nationalities.
• Would you rather keep your pet company at home or your colleagues at the office? Even after the pandemic, we offer you a hybrid working model
• We fulfill every start-up cliché - in our modern office in Berlin-Friedrichshain, you'll find everything your heart desires, from a ping-pong table and yoga corner to a roof terrace and stocked drinks fridges.
• Your kick-start at Enpal - Get to know the company, your team colleagues and our founder Mario on your onboarding day.
• Stay up to date - Whether it's company figures at our monthly all-hands meetings or how a photovoltaic system works at the Lunch & Learn, you'll always know exactly what's going on.
• Energy transition only works together - At Enpal, you can expect a legendary team spirit and unforgettable team events.
• No mistakes, no progress - We live a strong feedback culture and grow with your input, either personally or anonymously via our feedback tool Culture Amp.

At Enpal, we are proud of the diversity of our team. No decisions are made based on skin color, religion or religious belief, ethnic or national origin, nationality, gender identity, sexual orientation, disability, or age, either during recruitment or employment. We strongly encourage women, neurodivergent people, people of color, and LGBTQ(+) people to apply. Enpal stands for a safe workplace and takes action against discrimination and harassment of any kind