Sales Co-ordinator, King's Lynn

Wellpappe Forchheim GmbH & Co. KG; Forchheim; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading paper supplier is seeking a Sales Coordinator based in Forchheim, Germany. This role involves managing UK customer accounts for newsprint and corrugated cardboard packaging, ensuring production efficiency, and maintaining communication with clients. Ideal candidates will have a background in sales and customer service, along with strong organizational and problem-solving abilities. The position offers a permanent full-time contract with various employee benefits including private healthcare and flexible working arrangements.

Leistungen

Annual leave of 25 days plus bank holidays, increasing with service

Flexible working

Private Healthcare

Life insurance

Salary Sacrifice Pension

Cycle to Work scheme

Electric Vehicle Scheme

Enhanced occupational sick pay

Qualifikationen

• A minimum of English and Maths GCSE grade 9-4 / A*-C.
• Advanced Microsoft Office experience.
• Sales/customer service experience is essential.

Aufgaben

• Manage UK based newsprint, KLB and CCM customer accounts.
• Process orders on the Tieto system.
• Coordinate production trim patterns for customer orders.

Kenntnisse

Sales/customer service experience

Office/admin experience

Excellent written & verbal communication skills

Problem-Solving skills

Attention to detail

Ausbildung

Minimum of English and Maths GCSE grade 9-4 / A*-C

AS & A Levels or equivalent

Tools

Advanced Microsoft Office

Jobbeschreibung

Company Overview

The Palm Group, with 4,800 employees, is a leading supplier in Europe of newsprint and corrugated base paper made from 100% recycled paper as well as corrugated, cardboard packaging. Palm Paper Limited (PM7) is the UK site for the Palm Group based in King’s Lynn, manufacturing graphic papers. PM7 is the widest, largest and most powerful newsprint machine in the world with the capacity to produce 400,000 metric tonnes of newsprint, improved newsprint and magazine grades per annum. Palm Recycling Limited also based at PM7 is responsible for supplying Palm Paper Limited with the required waste paper. Carrying out collections and recycling services for the public sector and for commercial clients. Production, sales, logistics and finance functions for both Palm Paper Limited and Palm Recycling Limited is all based in King’s Lynn. Palm Paper Limited is an equal opportunities employer.

Job Overview

Co-ordinate the Sales for UK newsprint, Kraft Linerboard (KLB) and Corrugated Case Material (CCM) customers. Planning the production for Kings Lynn PM7 and CCM imports to UK, providing on call support and back up for the Production Planning Manager.

Contract Type

Permanent (Full-Time)

Hours

40 hours per week (Monday – Thursday 0800 hrs to 1700 hrs with half an hour unpaid lunch break and Friday 0800 hrs to 1400 hrs)

Salary

£TBC Per Annum (depending on experience)

Reporting to

Production Planning Manager

Start date

As soon as possible

Job Description And Main Responsibilities

• Manage the UK based newsprint, KLB and CCM customer accounts
• Process newsprint, KLB and CCM orders on the Tieto system
• Coordination of the production trim patterns for customer orders on the PM7 newsprint machine
• Ensure that optimum planning efficiency is achieved and customer delivery expectations are maintained
• Co-ordinate PM7 optimisation based upon the mix of customer orders received and machine requirements, incorporating lead time and capacity management controls
• Manage stockholding levels for Lynn PM7 customers, across a range of multiple product grades
• Manage stockholding levels in external warehouses for CCM and KLB
• Manage CCM customer stocks and co-ordinate the shipping requirements to maintain adequate stock coverage
• Ensure that customer orders are made within specified time criteria, meet with contractual commitments and manage customer demands
• Communicate with UK newsprint, KLB and CCM customers directly via email and telephone
• Manage customer complaints regarding deliveries, manufacturing, stock holding levels and invoicing. Direct the complaints to the appropriate persons for prompt resolution
• Generate credit/debit notes and rebates through the Tieto system
• Work in conjunction with other departments and colleagues in Germany
• To comply with all UK & European H&S legislation
• To comply with all company policies and procedures

Secondary Responsibilities

• Deputise for the Production Planning manager during peak times, on call and during absences
• Sales cover for Newsprint, CCM & KLB during peak times and absences
• Spreadsheet maintenance on a weekly basis
• Customer stock lists
• Problem solving

Essential Knowledge, Skills And Experiences Required

• Sales/customer service experience
• Office/admin experience
• A minimum of English and Maths GCSE grade 9-4 / A*-C
• AS & A Levels or equivalent
• Advanced Microsoft Office experience
• Excellent written & verbal communication skills
• Well-organised with excellent time-keeping
• Attention to detail
• Problem-Solving skills
• The ability to work to deadlines and remain calm
• A good team player who is able to work on own initiative

Desirable Knowledge, Skills And Experiences

• Experience using automated ordering systems
• Experience in stock and order control

Benefits

• Annual leave of 25 days per annum plus bank holidays, increasing by 1 day every third year to a maximum of 30 days per annum plus bank holidays
• Flexible working
• Private Healthcare
• Life insurance
• Salary Sacrifice Pensions up to 5% Employer if matched by Employee
• Salary Sacrifice Cycle to Work scheme
• Salary Sacrifice Electric Vehicle Scheme
• Time served enhanced occupational sick pay between 50% and 80%

Start date – as soon as possible

Apply now, become part of our investment into the future!

We are looking forward to receiving your application by email to [e-mail]

Palm Paper Limited

Poplar Avenue

Saddlebow Industrial Estate

King’s Lynn

PE34 3AL Norfolk