Reservations Agent (m / w / d)

Ruby GmbH; München; Vor Ort; Vertraulich; Vollzeit

Zusammenfassung

A growing hospitality group in Munich is looking for a Reservation Specialist to manage guest reservations and ensure data accuracy. The ideal candidate has previous hotel experience, excellent communication skills in German and English, and a proactive approach. The role offers a competitive compensation package and benefits including ongoing training and a supportive work environment.

Leistungen

Competitive compensation

Mobility allowance

Ongoing training and support

Qualifikationen

• Previous experience in Front Office or Reservation, preferably in a hotel environment.
• Warm and engaging personality.
• Ability to work methodically and with responsibility.

Aufgaben

• Maintain and control reservations ensuring data accuracy.
• Perform quality assurance checks on payments and cancellations.
• Act as contact person for guests and clients.

Kenntnisse

Strong communication skills in German

Strong communication skills in English

Analytical thinking

Proactive and self-motivated

Experience with reservation systems

Tools

MS Office

Jobbeschreibung

Overview

Ruby is a rapidly growing hospitality group with hotels and workspaces across Europe. We follow a Lean Luxury philosophy, creating modern and affordable luxury experiences. Our corporate office in Munich houses all design, administration, marketing, and front‑office functions.

Responsibilities

• Maintain and control reservations in the system, ensuring completeness and updating data according to internal guidelines.
• Participate in quality assurance: perform standard checks for payments, invoices, no‑shows, and cancellations.
• Process reservation requests according to company policies and support the implementation of new processes.
• Carefully maintain guest and client data, ensuring accuracy and currency.
• Act as contact person for guests, corporate clients, and OTAs on standard requests and support customized booking inquiries.
• Maintain friendly, service‑oriented communication across all Ruby channels.
• Co‑operate closely with Guest Service and hotel teams and support teammates with reservation‑related questions.

Qualifications

• Previous experience in a similar role, e.g., Front Office or Reservation, preferably in a hotel environment.
• Warm and engaging personality with strong communication skills in both German and English (written and spoken).
• Analytical thinker who acts methodically and demonstrates strong responsibility and quality awareness.
• Proactive, takes initiative, and has high level of self‑motivation.
• Deep understanding of guest needs, enjoys exploring new approaches and questioning the status quo.
• Proficient in MS Office and experienced with at least one reservation system.

Benefits

• Full‑time contract (35 h per week) with competitive compensation and opening bonus.
• Mobility allowance, sports program support, and travel staff rates.
• Ongoing training, coaching, and mentoring to promote personal growth.
• Paperless, cashless processes and a modern, sustainable working environment.
• Opportunities to shape the culture and contribute toward Ruby’s innovative journey.

Diversity, Equity & Inclusion

Ruby believes in a diverse and inclusive workplace. We value individuals from all backgrounds, perspectives, and experiences. All applicants are considered without discrimination on the basis of gender, sexuality, language, health, religion, disability or age. Any form of racism, sexism, homophobia, antisemitism, or other hateful discrimination is prohibited and will not be tolerated.