Remote German speaking Customer Support with relocation to Greece

Cross Border Talents; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A global customer service company is seeking a Customer Service Representative to support users in a fast-paced environment. The role requires fluency in German and English, with a strong focus on empathy and communication skills. Responsibilities include investigating user issues, analyzing data to enhance workflows, and monitoring reports of abuse. The position offers a gross salary of 1300 EUR monthly along with a performance bonus. Candidates can work remotely and will receive relocation assistance if needed.

Leistungen

Performance bonus up to 200 EUR per month

Flexible working conditions

Relocation assistance for candidates outside of Greece

Continuous training and career development opportunities

Qualifikationen

• Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly.
• Proactive attitude with a bias toward community support.
• Attention to detail and results-driven mindset.
• Ability to analyze data and identify trends.

Aufgaben

• Provide empathetic, accurate, and timely support to users.
• Investigate and resolve user issues, including account support.
• Analyze data to enhance user experience and improve workflows.
• Monitor and address abuse reports according to Terms of Use.

Kenntnisse

Exceptional interpersonal skills

Fluent in German (C1-C2)

Proficient in English (B2)

Attention to detail

Ability to analyze data

Jobbeschreibung

Join a Team That Values Empathy, Excellence, and Innovation!

Do you enjoy helping people and fostering meaningful online interactions? Become part of our team as a Customer Service Representative and contribute to supporting a worldwide community of users. In this position, you will work in an engaging, fast-paced setting where your abilities in communication, empathy, and resolving issues will have a genuine impact.

What You will Do

• Provide empathetic, accurate, and timely support to the users.
• Stay informed about the products and community standards to offer effective solutions.
• Investigate and resolve user issues, including account support requests and reports of abusive content.
• Respond to inquiries with speed, quality, and empathy.
• Use your market-specific knowledge to identify scalable improvements in user support.
• Analyze data to enhance user experience and improve workflows.
• Enforce Terms of Use by monitoring and addressing abuse reports.
• Spot trends and elevate complex issues to the global team when necessary.

What We are Looking For

• Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in German (C1-C2) and English (B2).
• A proactive attitude with a bias toward doing what's right for the community.
• Attention to detail and a results-driven mindset.
• Ability to analyze data and identify trends to enhance workflows.
• Familiarity with products and community standards (training will be provided).

What We Offer

Compensation & Benefits

• Salary: 1300 EUR gross monthly x 14 per year
• Performance bonus: up to 200 EUR per month
• Work Schedule: Monday Sunday (8 hours per day, 5 days per week with rotative shifts).
• Opportunity to work in an international and supportive environment in Athens.
• Continuous training and career development opportunities.
• Flexible working conditions and a vibrant workplace culture.
• Relocation assistance for candidates outside of Greece.
• Work remotely.