Pre-Sales Engineer - Nordrhein-Westfalen

Promethean; Essen; Vor Ort; EUR 54.000 - 62.000; Vollzeit

Zusammenfassung

A global EdTech company is looking for a Presales Engineer in Essen, Germany. You will support the sales team with technical competence during the Pre- and After-Sales processes. The ideal candidate has strong knowledge of Promethean hard- and software solutions, excellent communication skills, and a technical background. This role involves both support and training of sales personnel and customers, contributing to product enhancements and ensuring customer satisfaction. Salary ranges from €54,700 to €61,500, plus commission.

Qualifikationen

• Excellent knowledge of Promethean hard- and software solutions.
• Strong technical background with the ability to support both hard and software.
• Proficient in both English and German languages.

Aufgaben

• Support the Area Manager Sales with Pre-Sales technical discussions.
• Be the first contact for technical tracking and support.
• Deliver training on installation and maintenance of products.

Kenntnisse

Knowledge of Promethean hard- and software solutions

Presentation skills

Communication skills

Problem-solving oriented

Ausbildung

Technical background, preferably in IT or support

Jobbeschreibung

The Presales Engineer has Pre- and After-Sales responsibilities.

In Pre-Sales activities the Engineer supports the Area Manager Sales with technical competence throughout the whole sales process. The Presales Engineer represents the image of the company to establish technical solutions that integrates into end customers systems.

The After-Sales activities focus on technical enhancements and bug tracking communicated by the sales team, partner, and end customers especially around tenders to ensure that Promethean hard- and software products hit the demands of the market.

Responsibilities:

Pre-Sales

• Technical hard- and software support remote and in the field for the Area Manager Sales especially for key tender preparation and during key tender process
• Reception and tracking of product enhancements for tenders
• Support of key customers and partners in the region to answer technical product questions after consulting the Area Manager Sales
• Deliver technical training for installing and maintenance Promethean hard- and software for end customer, partner, and co-worker.

After-Sales

• Documentation of product enhancements and bugs in the internal portal Promethean Backstage and be internally the first point of contact for the Promethean Support and Escalations Team.
• Maintenance and installation of Prometheans internal hard- und software products in the office in the Promethean offices and in the flight cases.
• Support of the Area Manager Sales and partner, especially through escalated support requests local at the end customer.
• Development of audio-visual training material for partners and end customer in the German speaking market.

General

• Installation and training on IT Equipment for new hires based on Promethean standards

Requirements:

• Great Knowledge of Promethean hard- and software solutions.
• Technical background, best IT or support.
• Very good presentation and communication skills
• Problem solving orientated
• This is a position in a global company, English language skills and excellent German skills are required
• Travel and overnight stays required

Base Range: €54,700 - €61,500 - Commission Eligible

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