Portuguese-Speaking Customer Experts for Cloud Platform

WhereWeWork; Deutschland; Teletrabalho; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support (flight, accommodation)

Competitive salary + extra salaries

Referral Program

Health care benefits

Full training by certified instructors

Professional growth opportunities

Free online Greek language courses

Social responsibility initiatives

Resumo da oferta

TP Greece is seeking passionate individuals to join their Customer Experts team, offering 24/7 support for a leading cloud platform. You will assist users by troubleshooting technical issues via phone and email, contributing to a better user experience worldwide.

In addition to competitive salary and relocation support, employees benefit from training, health care, and comprehensive growth opportunities in a diverse environment.

Qualificações

• Fluent in Portuguese, both written and spoken.
• Ability to troubleshoot technical issues efficiently.
• Experience in providing customer service is preferred.

Responsabilidades

• Provide 24/7 help-desk support via phone and email.
• Follow company and client procedures and guidelines.
• Generate ideas and share solutions with team members.

Conhecimentos

Excellent writing & verbal communication skills in Portuguese

Good technical troubleshooting & problem-solving skills

Technical background & familiarity with technology trends

Experience in customer service

Positive attitude & team spirit

Descrição da oferta de emprego

Job Overview:

Join our Customer Experts team and unfold your technical skills, supporting the users of a top cloud platform

As a member of our Portuguese Technical Support team, you will be providing 24/7 help-desk support for users, helping them with their inquiries and technical issues via phone & e-mail, helping to build a better online user experience for millions of people all around the world.

Our client is an American company specializing in cloud storage services, offering online backup & files synchronization solutions.

What you will be doing:

• Provide 24/7 help-desk support via phone and email
• Follow company and client procedures and guidelines
• Be positive and proactive and have a desire for applying continuous improvement processes
• Exchange ideas and solutions with your colleagues!

Job Requirements:

• Excellent writing & verbal communication skills in Portuguese
• Good technical troubleshooting & problem-solving skills
• Technical background & familiarity with technology trends
• Experience in customer service will be appreciated
• Positive attitude & team spirit

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you))
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.