Japanese-Speaking Customer Experts for Cloud Platform

WhereWeWork; Deutschland; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Complete support for relocation to Greece

Competitive monthly salary + 2 extra salaries per year

Referral program

Health care benefits

Professional growth opportunities

Free online Greek language courses

Great working environment

Resumo da oferta

TP Greece is seeking a Customer Expert to join our Japanese Technical Support team. In this role, you will provide 24/7 help-desk support to users of a top cloud platform, assisting them with inquiries and technical issues via phone and email.

You should have excellent communication skills in both Japanese and English, along with good troubleshooting abilities and a background in technology. The position offers a competitive salary, relocation support, and various benefits aimed at professional growth.

Responsabilidades

• Provide 24/7 help-desk support via phone and email in Japanese.
• Follow company and client procedures and guidelines.
• Be positive and proactive with a desire for continuous improvement.
• Exchange ideas and solutions with colleagues.

Conhecimentos

Excellent writing & verbal communication skills in Japanese

Great communication skills in English

Good technical troubleshooting & problem-solving skills

Technical background & familiarity with technology trends

Experience in customer service

Positive attitude & team spirit

Descrição da oferta de emprego

Job Overview:

Join our Customer Experts team and unfold your technical skills, supporting the users of a top cloud platform.

As a member of our Japanese Technical Support team, you will be providing 24/7 help‑desk support for users, helping them with their inquiries and technical issues via phone & e‑mail, helping to build a better online user experience for millions of people all around the world.

Our client is an American company specializing in cloud storage services, offering online backup & files synchronization solutions.

TP in Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12,000 employees from 110+ nationalities, we proudly represent leading global businesses.

What you will be doing:

• Provide 24/7 help‑desk support via phone and email in Japanese
• Follow company and client procedures and guidelines
• Be positive and proactive and have a desire for applying continuous improvement processes
• Exchange ideas and solutions with your colleagues!

Job Requirements:

• Excellent writing & verbal communication skills in Japanese
• Great communication skills in English
• Good technical troubleshooting & problem‑solving skills
• Technical background & familiarity with technology trends
• Experience in customer service will be appreciated
• Positive attitude & team spirit

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process—all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• ReferralProgram: Bring a Friend and get up to €3,500 depending on the language
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work‑Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.