French-Speaking Customer Experts for Cloud Workspace

WhereWeWork; Deutschland; Remoto; EUR 30.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation support (flight, accommodation)

Competitive monthly salary + 2 extra salaries

Health care benefits

Free Greek language courses

Professional growth opportunities

Descrizione del lavoro

TP Greece is seeking enthusiastic tech-savvy individuals to join their remote customer support team. Successful candidates will have exceptional communication skills in both French and English.

This role involves handling customer inquiries efficiently and requires experience in B2C interactions. Attractive benefits include support for relocation, competitive salary, training, and professional growth opportunities.

Competenze

• Superior written and verbal communications skills in French.
• Outstanding communication skills in English.
• Experience working with direct consumers in B2C environments.

Mansioni

• Handle tickets and follow support procedures.
• Communicate with customers via e-mail.
• Track and close cases efficiently.

Conoscenze

French communication skills

English communication skills

B2C customer interaction

Problem-solving ability

Descrizione del lavoro

Job Overview

We are looking for enthusiastic tech‑savvy people, with good computer and soft skills, to provide top remote customer experience!

At TP in Greece, we are thrilled to collaborate with one of the hottest software brands when it comes to cloud project management. It’s an all‑in‑one workspace designed to help members of a company or organization coordinate deadlines, objectives, and assignments for the sake of efficiency and productivity.

This is a great opportunity to join our talented French speaking, remote support team, working from home, with a mission to make it possible for every person, team, and company to tailor their software to solve any problem and take on any challenge.

What you will do

• Handle tickets, following support procedures and policies
• Communicate with customers via e‑mail, following support procedures and policies
• Follow specified workflows for incident identification, escalation, resolution and closure
• Track and follow cases to ensure they closed in an efficient and timely manner
• Work towards reaching targets as set out by client statement of work as well as internal targets
• Training will take place on‑site in Athens, Greece. After training, the team will be working from home (in Greece).

What you will bring

• Superior written and verbal communications skills in French
• Outstanding communication skills in English
• Ability to understand the main ideas of complex text on both concrete and abstract topics
• Ability to fluently interact without strain for either party
• Experience working with direct consumers, in B2C environment; B2B is a distinct advantage
• High attention to details and follow through
• An effective team player who is able to also work independently
• Proven ability to deal with problems and solve them effectively
• Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process — all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Refer‑A‑Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State‑of‑the‑art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work‑Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.