German-Speaking Customer Experts for Cloud Platform

WhereWeWork; Deutschland; Remote; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Relocation support including flight and accommodation

Competitive salary with 2 extra salaries per year

Health care benefits

Free online Greek language courses

Professional growth opportunities

Job summary

TP Greece is looking for a dedicated individual to join the German Technical Support team, providing 24/7 help-desk support to users of a top cloud platform. This position involves assisting customers with their inquiries and technical issues via phone and email, enhancing the online experience for millions worldwide.

Ideal candidates should have excellent communication skills in German, technical troubleshooting abilities, and a positive attitude. The role offers competitive salary, relocation support, and professional growth opportunities.

Qualifications

• Must have excellent communication skills in German.
• Technical troubleshooting abilities are essential.
• Experience in customer support is a plus.

Responsibilities

• Provide 24/7 help-desk support via phone and email.
• Follow company and client procedures.
• Collaborate with colleagues to improve processes.

Skills

Excellent writing & verbal communication skills in German

Good technical troubleshooting & problem-solving skills

Technical background & familiarity with technology trends

Experience in customer service

Positive attitude & team spirit

Job description

Job Overview:

Join our Customer Experts team and unfold your technical skills, supporting the users of a top cloud platform.

As a member of our German Technical Support team, you will be providing 24/7 help-desk support for users, helping them with their inquiries and technical issues via phone & e-mail, helping to build a better online user experience for millions of people all around the world.

Our client is an American company specializing in cloud storage services, offering online backup & files synchronization solutions.

What you will be doing:

• Provide 24/7 help-desk support via phone and email
• Follow company and client procedures and guidelines
• Be positive and proactive and have a desire for applying continuous improvement processes
• Exchange ideas and solutions with your colleagues!

Job Requirements:

• Excellent writing & verbal communication skills in German
• Good technical troubleshooting & problem-solving skills
• Technical background & familiarity with technology trends
• Experience in customer service will be appreciated
• Positive attitude & team spirit

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you))
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.