Customer Experts with English for Cloud Platform

WhereWeWork; Deutschland; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive monthly salary + bonuses

Health care benefits

Professional training

Development opportunities

Free online Greek language courses

Resumo da oferta

TP Greece is hiring for a Customer Expert role, providing 24/7 technical support for a leading cloud platform. You will assist users through phone and email, ensuring a positive online experience for millions globally.

The ideal candidate has excellent English communication skills, technical troubleshooting abilities, and a team-oriented attitude. We offer a competitive salary structure, health benefits, and professional growth opportunities in a multinational workplace.

Qualificações

• Proficiency in English, both written and verbal.
• Good technical troubleshooting and problem-solving skills.
• Background in technology trends is beneficial.
• Experience in customer service is appreciated.

Responsabilidades

• Provide 24/7 help-desk support via phone and email.
• Follow company and client procedures and guidelines.
• Exchange ideas and solutions with colleagues.

Conhecimentos

Excellent communication skills in English

Technical troubleshooting skills

Problem-solving skills

Experience in customer service

Positive attitude

Team spirit

Descrição da oferta de emprego

Job Overview:

Join our Customer Experts team and unfold your technical skills, supporting the users of a top cloud platform

As a member of our English Technical Support team, you will be providing 24/7 help-desk support for users, helping them with their inquiries and technical issues via phone & e-mail, helping to build a better online user experience for millions of people all around the world.

Our client is an American company specializing in cloud storage services, offering online backup & files synchronization solutions.

TP in Greece connects customers with the world’s top brands for more than 30 years. We proudly represent the leading global businesses.

What you will be doing:

• Provide 24/7 help-desk support via phone and email
• Follow company and client procedures and guidelines
• Be positive and proactive and have a desire for applying continuous improvement processes
• Exchange ideas and solutions with your colleagues!

Job Requirements:

• Excellent writing & verbal communication skills in English
• Good technical troubleshooting & problem-solving skills
• Technical background & familiarity with technology trends
• Experience in customer service will be appreciated
• Positive attitude & team spirit

What we offer:

• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.