Platform Operations Manager (m/f/d)

Knauf Digital; München; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A global building materials company in Munich is seeking a dedicated professional to define and implement market support governance. The role involves training key users and managing cross-functional stakeholder groups within the Salesforce and Tableau environments. Ideal candidates will have strong project management skills and a service-oriented mindset. Benefits include 30 vacation days, flexible working arrangements, and various health initiatives.

Leistungen

30 days vacation

Flexible working hours

Health promotion initiatives

Individual onboarding

Career development support

E-Bike leasing

Relocation support

Qualifikationen

• Ability to convert conceptual ideas into practical solutions.
• Experience in managing stakeholder groups effectively.
• Strong project management and change management skills.

Aufgaben

• Define and implement governance processes for market support.
• Conceptualize key user learning journeys.
• Act as a master trainer for special user groups.
• Collaborate with cross-functional teams for sustainable support.

Kenntnisse

Stakeholder management

Salesforce knowledge

Project management

Change management

Training skills

Tools

Salesforce Sales & Service Cloud

Tableau

Jobbeschreibung

Knauf stands for opportunity. This exciting role offers you the ideal opportunity to begin and further develop an impressive career within a values-driven culture.

As a global building materials manufacturer with 43,500 employees in 90 countries, we offer diverse opportunities to ambitious talent. We value every contribution and are committed to creating a safe and inclusive work environment with the aim of developing sustainable solutions for a better future.

Knauf Digital GmbH is proud to be a part of the Knauf Group. With a long-standing tradition, and a growing international presence, we are seeking dedicated individuals to help us achieve our long-term vision.

Can you say ‘yes’?

• Is respectful and appreciative interaction within the team a given for you?
• Do you always put the customer at the center of your actions?
• Do you consider the future and upcoming generations in your actions?
• Do you strive for personal and professional growth?

What you'll do

• Define, implement and operate the market support governance and processes to ensure optimal support for key users throughout our commercial platform (Salesforce Sales & Service Cloud/ Tableau)
• Conceptualize and develop key user learning journeys to develop required capabilities and build up a global community for
• Act as global master trainer for special user groups (e.g. local admins) by providing learning paths and training content
• Take the role of a sparrings partner for product streams data & platform to ensure user friendly product development as well as cross-team and user enablement
• Work closely with cross-functional teams and various markets to provide sustainable market support and ensure continuous enablement

Who you are

• You are able to bring conceptual ideas into reality – from tooling set-up to change management
• Skilled in managing various stakeholder groups to achieve a common target picture gives you the ability to perform
• Deep understanding of the Salesforce ecosystem and its role in optimizing daily business processes and a strong project management and change management skills with a strong passion for training others
• You are known for your hands-on mentality with a service-oriented mindset
• You thrives in team environments, working closely with Business and IT colleagues to achieve shared goals

What we offer you

We all shape our lives individually. As an employer, we play a significant role in the daily life of our employees and aim to support them with various offerings. This includes, among other things:

• Security: Permanent employment contract in a stable, successful family-owned company.
• Flexibility: 30 days of vacation, special leave for certain occasions, a broad time window for flexible working and weekly home office days.
• Fitness and health: Offers of active health promotion, company doctor, occupational health and safety, etc.
• Welcome approach: Individual onboarding days, company and team events.
• Career and professional development: Individual support and promotion for part-time studies, further education and training.
• Benefits and vouchers: Discounts on well-known brands and reduced-price employee purchases.
• E-Bike leasing: Using tax advantages while promoting your own health.
• Relocation support: Assistance with international relocation

Knauf as an employer

Knauf Digital GmbH is the innovation hub of the Knauf Group and is shaping the future of construction through digital solutions. With creative software developments and smart services, we optimize construction processes and create added value for our customers.

The Knauf Group is proud to be an equal opportunity employer. We are committed to a diverse and inclusive work environment, and we make all personnel decisions across all areas of our company based on experience, skills and integrity. We encourage applicants from all walks of life to apply for our positions, regardless of age, gender, gender identity, disability, sexual orientation, origin, religion and so forth.

Share our values and become part of the team to shape the future of Knauf together.