Partner Onboarding Manager USA/EMEA

Chrono24 GmbH; Karlsruhe; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading online marketplace for luxury watches is seeking a Customer Relations professional to ensure compliance with platform guidelines for sellers. You will join a diverse team and help maintain a secure marketplace by onboarding new partners and ensuring they meet regulatory requirements. The ideal candidate will be fluent in German and English, possess strong communication skills, and have experience in customer support. This permanent role offers flexibility and benefits including 30 vacation days and work-from-abroad options.

Leistungen

Additional €80 net per month

Free daily meals

30 days of vacation per year

Extra days off on December 24 and 31

Work from abroad 20 days/year

Qualifikationen

• Experience in customer onboarding, quality management, or customer service.
• Fluent in written and spoken German and English (at least C1 level).
• Communicates precisely in writing and empathetic over the phone.
• Proficient in using common office solutions and CRM systems.

Aufgaben

• Ensure compliance with platform guidelines for sellers.
• Check newly registered partners' documents and research.
• Analyze guideline violations and initiate appropriate measures.
• Work closely with sales and account management teams.

Kenntnisse

Experience in onboarding and/or supporting professional clients

Fluent in German and English (C1 level)

Communication skills

Investigative and solution-oriented problem solving

Tools

CRM systems

Common office solutions

Jobbeschreibung

Overview

Diversity@Chrono24: We believe in the power of diversity.

About

As part of our Customer Relations team, you will ensure that our commercial sellers (partners) in the US and EMEA regions comply with all regulatory requirements during their registration process and support them on their way to becoming active sellers. To this end, you will be in close contact with our sales and account management teams as well as our payment service provider. You will also check sellers for compliance with our platform guidelines after they have been activated. In this role, you will play a key role in ensuring that Chrono24 remains a pleasant and secure marketplace for buyers and sellers. Your ideas will help us to continuously improve Chrono24. Are you a career changer or do you already have (initial) experience in customer onboarding, quality management, or customer service? Then we should get to know each other!

What you can expect

• You will be an important part of our customer relations team, which is made up of open-minded colleagues from a wide variety of cultural backgrounds.
• As an essential part of the onboarding process, you will check newly registered partners using the evidence provided, business documents, and your own research, and remain in contact with them until all requirements for active sales have been met.
• You will be responsible for ensuring that Chrono24 remains a trustworthy marketplace for high-quality watches by ensuring compliance with our guidelines, terms and conditions, and legal requirements, e.g., in the area of trademark and copyright law.
• You will analyze guideline violations and initiate appropriate measures.
• You contribute constructive ideas and suggestions to further improve Chrono24.
• You work closely with other customer relations teams, in particular our sales, account management, and fraud prevention teams.

What sets you apart

• You have experience in onboarding and/or supporting professional clients, and ideally you are familiar with KYB and AML processes.
• You are fluent in written and spoken German and English (at least C1 level). Other foreign languages are welcome, especially French, Italian, Dutch, and Spanish.
• You communicate precisely in writing in order to quickly find a solution with your counterpart, but thanks to your empathetic nature, you are not afraid to pick up the phone in challenging situations.
• You are conscientious and enjoy new challenges.
• You are proficient in using common office solutions and have experience with CRM systems.
• You enjoy approaching problems in an investigative and solution-oriented manner. You are open to new processes.
• Ideally, you have an interest in watches.

What we offer

• Receive an additional €80 net per month, e.g. for internet, mobility, or shopping.
• Our kitchen conjures up truly outstanding meals for you every day—free of charge!
• No hidden catches: we only offer permanent employment contracts.
• 30 days of vacation per year.
• On December 24 and 31, we give you an extra day off.
• Work from abroad 20 days/year: Working with a view of the sea? Yes, please!