Operations Manager (mfd)

Yoummday; Berlin; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading service management company is seeking an Operations Manager to oversee a customer service project from their headquarters or remotely across Germany. This role involves managing team leads, driving performance through analysis, and ensuring client satisfaction. The ideal candidate will have solid experience in project management, excellent communication skills, and a results-oriented approach. The company offers a hybrid working model, comprehensive benefits, and a supportive team culture.

Leistungen

30 days of vacation

Job lunch allowance

Givve card

Exclusive discounts

JobRad-Leasing

Retirement savings contributions

Team and company events

Qualifikationen

• Strong experience in project management and team leadership ideally in a contact center environment.
• Fluent in English, every other language is a plus.
• Ability to inspire and motivate teams even in a remote work setting.

Aufgaben

• Oversee customer service project for clients ensuring high-quality execution.
• Lead and coach remote team leads and their teams.
• Analyze KPIs for improvement and process optimizations.

Kenntnisse

Project Management

Team Leadership

Analytical Skills

Stakeholder Coordination

Customer Communication

Ausbildung

Completed professional qualification

Jobbeschreibung

Your mission

We are looking for an Operations Manager (m / f / d) to join us as soon as possible at our headquarters in Munich Berlin or Halle or remotely across Germany in a hybrid model.

As an Operations Manager (m / f / d) you will take responsibility for a customer service project for one of our well known clients overseeing both operational and process-related aspects. You will lead up to 5 Team Leads each managing up to 25 freelancers who report directly to them.

• Project Management & Account Management: You act as the primary point of contact for our clients implement their specific requirements into our processes and ensure high-quality execution in close coordination with your reporting Team Leads.
• Leadership & Coaching: You empower and coach your remote customer care team leads to act independently while inspiring them to motivate their teams to peak performance always with the goal of maximizing customer satisfaction and sales performance.
• Analytical Mindset: You analyze all relevant KPIs of your project quickly identify areas for improvement and proactively drive timely optimizations.
• Stakeholder Management: You coordinate all internal and external stakeholders to ensure seamless processes and positive outcomes. You proactively drive process improvements and collaborate closely with the operations management team.

Your skillset

• Education & Experience: You have a completed professional qualification and bring solid experience in project management and team leadership ideally in a contact center environment.
• Language Skills & Client Needs: You understand the needs of our clients communicate confidently at eye level and know how to manage projects efficiently. You are fluent in English; every other language is a plus.
• Motivating and convincing: As a communication expert you can inspire and motivate people through charm persuasion and expertise even in a remote work environment.
• Results-Oriented: You have a strong commitment to quality work in a structured manner and can adapt flexibly to fast-changing situations.
• Confident Presence: You have a confident and self-assured presence enjoy working in cross functional and intercultural teams and bring a good sense of humor.

Your winning deal

• Your Benefits: In addition to 30 days of vacation we offer you a job lunch allowance (69 per month) a Givve card (loaded with 50 monthly) exclusive discounts via Corporate Benefits the option of a JobRad-Leasing contributions to retirement savings (bAV & VL) and amazing team and company events.
• Your Workplace: You will work in a flexible hybrid model from one of our modern pet-friendly offices with the opportunity to enjoy two weeks of workation within the EU each year (applicable only for employees with an EU passport).
• Your Footprint: A role in a profitable company where you have the freedom and trust to shape its future while working with us on the future of work.
• Our Values: We pride ourselves on an open authentic culture and a strong dynamic and humorous team that looks forward to making bold decisions and exploring new paths together to drive sustainable success.
• Your Opportunity: From day one you will have the chance to take on responsibility drive innovation and grow both the company and yourself alongside a team of experts.

Key Skills

Children Activity,Customer Service,B2C,Ale,JavaScript,Asic

Employment Type: Full Time

Experience: years

Vacancy: 1