Operations manager (f/m/d) at B2B Software Vendor

Zertificon Solutions GmbH; Berlin; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading software security firm in Berlin is seeking an Operations Manager (f/m/d) to oversee customer orders and support certificate administration. Ideal candidates will have at least 3 years of experience in operations or customer success, with a solid foundation in PKI and exceptional German and English skills. This role offers flexible working hours, a home office option, and various benefits including team events and support for commuting.

Leistungen

Flexible working hours

Free Germany ticket

Job bike leasing

Allowances for food

Team events

Qualifikationen

• At least 3 years of professional experience in a back office, operational, or customer success role.
• Successfully completed training as a management assistant or similar qualification.
• Basic knowledge of PKI and certificate protocols.

Aufgaben

• Manage and process customer orders from confirmation to invoicing.
• Create and send key documents like contracts and invoices.
• Be the first point of contact for customers regarding order questions.

Kenntnisse

Customer order management

Public Key Infrastructure (PKI)

MS Office or LibreOffice

SugarCRM

German language (C1)

English language (B2)

Ausbildung

Management assistant for office communication training

Tools

ERP software

Jobbeschreibung

Overview

Zertificon Solutions – Software Manufacturer since 2004. We are IT security specialists: our products encrypt business communications. More than 25% of the 100 highest-revenue companies in Germany, as well as hundreds of medium-sized enterprises across all industries, already use our Z1 encryption solutions. We have big plans and continue to grow steadily. Nearly 120 employees are already working with us in Neukölln. Join our professional, highly qualified team: take on challenges, share your knowledge, learn new things, and discover your potential!

Your tasks

As an Operations Manager (f/m/d), you take care of everything that happens after a software purchase – from order processing to onboarding. You also support certificate administration and dive into topics like PKI and protocols such as SSL/TLS or S/MIME.

• Manage and process customer orders from confirmation to invoicing, ensuring a seamless post-sales workflow
• Create and send key documents, including contracts, order confirmations, and invoices
• Process invoices for digital certificates from certificate authorities
• Be the first point of contact for customers, partners, and suppliers regarding questions or issues related to orders
• Responsible for the smooth administration of certificates within the GTP(Global Trust Point)and for identifying emerging trends to maintain a forward-thinking and secure trust infrastructure
• Communicating with internal developers, supporting technical solutions at all stages of development
• Maintain and update customer data in SugarCRM to ensure all information is accurate and readily available

Your profile

• At least 3 years of professional experience in aback office, operational, or customer success role, ideally within the IT or software industry
• Successfully completed training as a management assistant for office communication or similar qualification
• Basic knowledge of Public Key Infrastructure (PKI) and certificate protocols (e.g., SSL/TLS, S/MIME/PGP).
• Confident use of MS Office or LibreOffice
• Ideally first experience with ERP and CRM software (e.g. SugarCRM)
• Very good German skills (at least C1) and good English skills (at least B2)

We offer

• Flexible working hours and home office possible
• Mobility:free Germany ticket, job bike leasing or car parking
• Allowancesfor food (e.g. Lieferando) and internet in the home office
• Benefits in the office:Roof terraces & green courtyard, organic fruit and drinks, parcel acceptance
• Get-together:pizza Friday in the office, regular team events, big summer party