Operations Analyst - Field Sales ( m/f/x)

Lightspeed Commerce; Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A global commerce platform provider seeks an Operations Analyst to join their European Operations team in Berlin. This role focuses on streamlining field sales operations through data analysis, Salesforce management, and collaboration with regional directors. Ideal candidates should have strong Salesforce skills and Google Docs proficiency. The company offers a culture promoting growth, numerous benefits, and a focus on work-life balance. Join a dynamic team dedicated to driving efficiency in a high-growth environment.

Leistungen

Lightspeed Equity Scheme

400 EUR Health & Wellness Budget

Mental Health Support

Work from Anywhere option

Access to LinkedIn Learning

Volunteer days

Support for public transport

Regular team lunches and snacks

Qualifikationen

• Comfortable working with Salesforce's Standard Objects and building Reports & Dashboards.
• Organize data effectively and use advanced formulas in Google Sheets.
• Fluent in both spoken and written English.

Aufgaben

• Act as a trusted advisor to Regional Directors and local Field Managers.
• Collaborate to maintain a clean CRM and Total Addressable Market (TAM).
• Analyze field activity data to minimize travel time and maximize selling opportunities.
• Translate sales strategies into actionable rules using Salesforce.
• Serve as the primary link between the Field, Data, and Growth teams.
• Develop reports and dashboards tracking Territory Yield and Pipeline Health.
• Monitor adherence to field processes.

Kenntnisse

Deep Salesforce Experience

Google Sheets & Docs Wizardry

English Fluency

Tools

Salesforce

Google Sheets

BI tools (Looker, Tableau)

Jobbeschreibung

Operations Analyst - Field Sales ( m/f/x)

Berlin, Berlin, Germany

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We are seeking a Field Operations Analyst to join our European Operations team in Berlin. This role is critical to maximizing the efficiency and effectiveness of our field sales representatives across Europe. By analysing performance, optimising field logic, and managing key operational data, you will ensure our salesforce is always focused on the highest-propensity opportunities – at the right time, in the right place, with the right data.

If you love solving complex logistical puzzles, balancing large datasets with human feedback, and driving efficiency in a high-growth environment, then this is the role for you.

What you will be doing:

The Field Operations function is the operational core of our physical salesforce, providing the intelligence that drives success.

Act as a trusted advisor to Regional Directors and local Field Managers. You will facilitate performance reviews and manage expectations during planning cycles.

Collaborate with the HQ Growth Team to maintain a clean CRM and Total Addressable Market (TAM). You ensure the field receives high-quality, actionable accounts.

Analyse field activity data to pinpoint coverage gaps and opportunities to minimise travel time while maximising face-to-face selling opportunities.

Translate high-level sales strategies into actionable prioritisation rules within Salesforce to guide representatives toward the best opportunities.

Serve as the primary link between the Field, Data, and Growth teams, managing feedback regarding data accuracy.

Develop clear reports and visual dashboards that track Territory Yield and Pipeline Health.

Monitor adherence to field processes and collaborate with Enablement teams to coach on behaviours that impact data quality.

Execute crucial ad‑hoc projects such as quarterly territory re-carving or new market entry planning.

And a little bit of...

Contribute as an integral part of the wider team to achieve organisational goals, even if this means undertaking tasks outside the strict scope of your primary role.

What you need to bring:

We are keeping it simple. To succeed in this role, you really need three things:

Deep Salesforce Experience: You are comfortable working with Standard Objects, Assignment Rules, and building complex Reports & Dashboards. You know the ins and outs of the platform.

Google Sheets & Docs Wizardry: You can organize data effectively, use advanced formulas for analysis, and document your findings clearly in Google Docs.

English Fluency: You speak and write English fluently (it is our company language).

It is a big "Plus" (but not required) if you have:

• Experience in a relevant Operations role (RevOps, Sales Ops).
• Experience with Territory Management or geo‑spatial tools (Salesforce Maps, Geopointe).
• Knowledge of BI tools (Looker, Tableau).

What you can expect from Lightspeed:

A strong Growth Program for your development and career goals.

Real career opportunities in a company that is creating new jobs daily.

A team that is big enough for real perspectives, but lean enough to feel your impact.

And of course, many benefits to keep you happy and healthy:

• Lightspeed Equity Scheme – we are all owners.
• 400 EUR Health & Wellness Budget annually for your well‑being.
• Mental Health Support via the Modern Health App.
• "Work from Anywhere" Option: Work up to 60 days a year from anywhere in the world.
• Free access to LinkedIn Learning and your personal Career GPS.
• Volunteer days (time off for charity work).
• Support for public transport.
• Regular team lunches, breakfast, and snacks in the Berlin office.

KPIs:

• Territory Equity: Fair distribution of potential across territories.
• Scalable reporting structure: Built reusable reports and dashboards to track city performance.
• Increased market share: Net positive store count in defined territories.
• Stakeholder Satisfaction: Positive feedback from Regional Directors and Managers regarding the clarity and fairness of territory planning.

Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here .

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed's one‑stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual‑listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.