Open Jobs Skin Care Expert (mwx) Berlin Ku'damm in Full Time or Part Time

Sephora; Berlin; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading beauty retailer in Berlin is looking for a retail professional to provide exceptional customer service and support in the beauty department. The role focuses on engaging with customers, sharing product knowledge, and ensuring excellent store presentation. Candidates should have at least 3 years of experience in retail and a passion for the beauty industry. This full-time position offers growth opportunities within the organization, fostering a diverse and inclusive environment.

Leistungen

Culture of empowerment

Opportunities for growth and learning

Community engagement

Qualifikationen

• At least 3 years of professional experience in the respective department.
• Excellent communication skills with customers.
• Good knowledge of beauty industry and trends.

Aufgaben

• Support and advise customers on the sales floor.
• Ensure proper product presentation and stock levels.
• Conduct beauty classes and team looks.

Kenntnisse

Communication

Teamwork

Customer Service

Beauty Industry Knowledge

Ausbildung

Completed training in respective department

Jobbeschreibung

At Sephora beauty is about feeling seen, valued and empowered individually and collectively. It is connecting deeply with others celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, including 5,000 in France, 15,000 in Europe and the Middle East, and 851 in the DENS Hub (Germany, Switzerland, Denmark & Sweden), we connect customers and beauty within the world’s most passionate beauty community. With a curation of nearly 500 brands and our own label Sephora Collection we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare… and much more.

You will excel in this position if you are ready to actively handle the following missions.

Key Responsibilities

Sales & Customer Service

• Active support and advice for our customers in their departments (Make Up, Skin Care, Hair Care, Fragrance) and beauty trends on the sales floor
• Living the Sephora Attitude (Welcoming, Knowing, Closing)
• Selling products through in-depth product knowledge and establishing customer relationships at eye level
• Passing on knowledge about product trends and beauty news

Services

• Continuous further development of your own expertise
• Sharing your own expertise with the team
• Short and insightful services in all departments
• Implementation of beauty classes
• Responsibility for the Beauty Hub
• Development of team looks to support brand trends and animations

Operations

• Ensuring product presentation in accordance with visual merchandising specifications
• Assortment and merchandise maintenance
• Ensuring that the sales floor is fully stocked and preparing products for sale
• Cleaning the furniture and products on the sales floor
• Warehousing & stocking of goods in the warehouse and on the sales floor
• Support with the conversion / construction of merchandising updates
• Carrying out inventories
• Operating cash register
• Additional tasks related to the daily business

KPIs

• Conversion Rate
• Items per basket
• Average basket
• Customer feedback / satisfaction
• Number of services

Personal Skills

• Communicative, reliable, organized
• Team spirit
• Open, motivating and friendly manner

Experience & Technical Skills

• Completed training in the respective departments (training period: at least 6 months)
• At least 3 years of professional experience in the respective department
• Excellent communication skills with customers
• Mature experience in retail consulting and dealing with customers
• Good knowledge of the beauty industry & trends
• Fluent in English or native language of the country

Being LVMH

• Acts people oriented
• Shows creativity and drives innovation
• Strives for excellence
• Entrepreneurial spirit & mindset

Benefits & Community

• Community in which authenticity is embraced and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful.

At Sephora we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.

Employment Type: Full‑Time | Vacancy: 1 | Experience: 3+ years