Microsoft Dynamics 365 Technical Consulant (m/f/d)

Riverty; Baden-Baden; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A technology-focused company is seeking a Microsoft Dynamics 365 Technical Consultant. Responsibilities include designing system configurations and maintaining workflows. Candidates should have proven experience with Dynamics 365 and Power Platform, strong analytical skills, and fluency in English. This full-time role offers flexible working conditions in a dynamic, international environment.

Leistungen

Diverse and valued company culture

Health and wellness activities

Training and development opportunities

Discounts on company products

Flexible working conditions

Qualifikationen

• Proven experience in technical configuration and development within Dynamics 365.
• Strong understanding of Power Platform (Power Automate, Power Apps) and Azure services.
• Familiarity with AI tools in customer service environments.

Aufgaben

• Design and implement scalable configurations within Dynamics 365 Contact Center.
• Develop and maintain Power Automate workflows and custom connectors.
• Deploy AI-driven tools like Copilot and chatbots to enhance customer interactions.
• Lead technical aspects of platform migration from legacy systems.
• Monitor system health and troubleshoot complex issues.
• Collaborate with IT and support teams to deliver robust technical solutions.

Kenntnisse

Technical configuration and development within Dynamics 365

Strong understanding of Power Platform

Familiarity with AI tools

Knowledge of security and compliance

Analytical mindset

Fluent in English

Jobbeschreibung

Microsoft Dynamics 365 Technical Consultant (m/f/d)

Join our team in locations such as Berlin, Amsterdam, Heerenveen, Verl, Baden‑Baden, or Münster – flexible working conditions available.

Your responsibilities:

• Design and implement scalable configurations within Dynamics 365 Contact Center, focusing on performance, reliability, and user experience.
• Develop and maintain Power Automate workflows, custom connectors, and integrations with backend systems.
• Deploy and fine‑tune AI‑driven tools such as Copilot, chatbots, and virtual agents to enhance customer interactions.
• Lead technical aspects of platform migration from legacy systems, including data mapping, transformation, and validation.
• Monitor system health, troubleshoot complex issues, and implement performance improvements.
• Manage security configurations, user roles, and access controls in compliance with enterprise standards.
• Collaborate with IT, DevOps, and support teams to deliver robust technical solutions and continuous improvements.

Your profile:

• Proven experience in technical configuration and development within Dynamics 365.
• Strong understanding of Power Platform (Power Automate, Power Apps) and Azure services.
• Familiarity with AI tools in customer service environments (e.g., Copilot, chatbots).
• Knowledge of security, compliance, and role‑based access control.
• Analytical mindset with the ability to diagnose and resolve system inefficiencies.
• Fluent in English; German is a plus.

Why Riverty?

• Be a technical leader in transforming customer service operations.
• Work with the latest in AI automation and Microsoft technologies.
• Collaborate with cross‑functional teams in a dynamic, international environment.
• Enjoy flexible working conditions and a strong focus on work‑life balance.

Benefits

• Bij Riverty kan je zijn wie je bent. Geniet van onze diverse en gewaardeerde bedrijfscultuur en sluit je aan bij onze werknemersnetwerken.
• Geef prioriteit aan je gezondheid met ondersteunde sport- en vrijetijdsactiviteiten.
• Maak gebruik van onze talrijke opleidings- en ontwikkelingsmogelijkheden. Profiteer bijvoorbeeld van Bertelsmann University‑trainingen, taalcursussen of leiderschapstrainingen.
• Profiteer van onze kortingen op Bertelsmann producten en aanvullende financiële diensten.
• Onze flexibele arbeidsvoorwaarden stellen je in staat om je werk perfect af te stemmen op jouw wensen: Mobile office, flexibele werktijden en parttime mogelijkheden.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Equal Opportunity Employer Statement
We want to be a fair and inclusive employer. We value the diverse perspectives that a diverse workforce brings to the table. Therefore, we are actively looking for people who enrich our company through their identity, background and personal experiences, with or without a disability.