Mass Account Manager (m,f,x)

Wolt; München; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading delivery service company in Munich is seeking a Mass Account Manager to improve the operational success of restaurant partners. You will manage partner performance, monitor KPIs, and drive adoption of commercial tools. The ideal candidate has over 3 years of experience in operations, excellent German and English communication skills, and proficiency in Excel. This role offers an attractive salary package and various employee benefits.

Leistungen

Attractive salary package

Discount on Wolt orders

Urban Sports Club membership subsidy

Flexible working hours policy

30 days of paid vacation

Qualifikationen

• 3+ years experience in operations, commercial, or support roles.
• Excellent German and English communication skills.
• Strong sense of ownership and attention to detail.

Aufgaben

• Manage the operational health and performance of a large group of restaurant partners.
• Monitor and improve KPIs such as availability and active rate.
• Design initiatives that drive adoption of Promotions, Deals, and Ads.

Kenntnisse

Operational performance management

Communication skills in German and English

Proficiency in Excel/Google Sheets

Analytical mindset

Tools

CRM platforms

Jobbeschreibung

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, we’re committed to making local life better — for our customers and for our partners. In Germany, our Mass Account Management (MAM) team supports thousands of restaurant partners across the country. We\'re now looking for a Mass Account Manager to join us and help improve the operational success of these partners at scale.

What you’ll be doing

As a Mass Account Manager, you will play a key role in improving the operational success of our restaurant partners at scale. You’ll be part of a team responsible for ensuring thousands of merchants remain active, available, and engaged with Wolt’s commercial tools. Using data, structure, and scalable communication, you will help partners improve their performance, adopt new features like Promotions and Ads, and contribute to Wolt’s growth — all while maintaining clean and reliable portfolio data.

Day-to-day in this role you’ll:

• Manage the operational health and performance of a large group of restaurant partners
• Monitor and improve KPIs such as availability, active rate, rejection rate, and churn
• Design and lead initiatives that drive adoption of Promotions, Deals, and Ads
• Ensure strong data hygiene and accurate reporting
• Support campaign rollouts and help scale best practices across the portfolio
• Collaborate cross-functionally with other teams

Our humble expectations

• 3+ years experience in operations, commercial or support roles
• Excellent German and English communication skills
• Proficiency in Excel/Google Sheets and CRM platforms
• Strong sense of ownership, structure, and attention to detail
• Analytical mindset and drive to improve processes

What we offer

• A role with direct impact on merchant performance and customer experience
• Independent work in a dynamic, international team
• A fast-growing tech company with many career opportunities
• Attractive salary package
• Cool office in the heart of Hamburg
• Discount on Wolt orders
• Various soft drinks, coffee and fruits in the office
• Urban Sports Club membership subsidy
• Weekly all-hands meetings and regular team events
• Flexible working hours policy + 30 days of paid vacation

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We review applications on a rolling basis and will reach out to candidates whose profiles stand out. The process includes a call with our Talent Acquisition team, interviews with the hiring manager, and a final practical case round.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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